Fractional COO | Helped Scale 7-Figure Service Businesses - Contract to Hire

Fractional COO / Chief Operating Officer – Operations, Profit, and Systems

We are not looking for a consultant—we are looking for an operator who can take ownership of the business, improve profitability, and build systems that allow the company to run without daily founder involvement.

The goal of this role is to transition MIY Candle Co. & Creative Studios into a system-driven, scalable business with reduced owner dependency and strong operational control.

MIY Candle Co. & Creative Studios is a fast-growing retail and experience-based business located in Catonsville, MD. We offer hands-on workshops (candle making, perfume/cologne, body care) alongside retail products.

We are seeking a high-level operator to take ownership of the business operations, improve profitability, and build systems that allow the company to run without direct founder involvement.

Mission of This Role

The primary mission of this role is to build a system-driven, scalable business that reduces owner dependency while increasing profitability and operational efficiency.
• What You Will Own
• Operations & Systems

Build and implement SOPs across all areas (workshops, retail, inventory, customer experience)

Create repeatable systems so the business runs without constant owner input

Improve scheduling, staffing, and operational efficiency

Financial Performance & Profitability

Identify inefficiencies and profit leaks

Build and manage KPI dashboards (revenue, margins, labor, utilization, etc.)

Work alongside bookkeeping/accounting to ensure accurate financial visibility

Team & Accountability

Hire, structure, and manage staff

Implement training and onboarding systems

Establish clear roles, expectations, and accountability metrics

Growth & Scaling

Optimize pricing, capacity, and workshop utilization

Develop new revenue streams (private events, corporate, mobile experiences)

Prepare the business for multi-location expansion

Systems Oversight (CRM, POS, Automation)

Oversee systems including Shopify, booking platforms, and CRM

Ensure systems are properly implemented and driving decisions

Work alongside technical resources to ensure execution and optimization

Non-Negotiable Requirements

Proven experience operating or scaling a business ($250K+ revenue minimum)

Hands-on experience improving profitability (not just advising)

Experience building SOPs and operational systems

Strong understanding of financial reporting and KPIs

Experience managing teams and accountability structures

This Role Is NOT For

Consultants who only provide recommendations without execution

Candidates without real operational or leadership experience

Individuals who cannot demonstrate measurable results

What Success Looks Like (First 90 Days)

SOPs implemented across key business functions

KPI dashboard established and reviewed weekly

Staffing structure stabilized with clear accountability

At least one major operational or profitability improvement identified and implemented

Reduced founder involvement in daily operations

Engagement

Fractional (10–25 hours/week) to start

Opportunity to grow into long-term leadership role based on performance

To Apply:

Only candidates with proven, measurable results will be considered.

Please include:

A brief summary of a business you helped scale or fix

The specific actions you took

The measurable results you achieved

(Optional but preferred: a short Loom/video explaining how you would approach improving this business in the first 30 days)
• To confirm you’ve read this fully, start your response with the word “Operator.

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