(fluent English) Service Delivery Manager (North Macedonia)
We are looking for a Service Delivery Manager to provide high-level quality service for worldwide well-known companies. The role involves managing clients, support teams, and security standards, as well as mediating and resolving concerns.RequirementsFluent in English (C1-C2 levels)1+ years of experience in a similar positionProven experience in team management is requiredCritical thinker and problem-solverExperienced with customer support platforms and analytics dashboardsKnowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statisticsTeam player who worked on cross-departmental projects for further service delivery enhancementsSkilled in time management and has experience working with time management platformsHaving great interpersonal and communication skillsExcellent at organizing and multitaskingHaving a track record of taking responsibilityBenefitsBusiness hoursOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentOriginally posted on Himalayas
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