Floor Operations Supervisor
Description:
Oversee day-to-day operational execution of Contact Center functions.
Provide support to Contact Center associates and assist in their development.
Analyze trends for action and support process improvements.
Promote improved performance via sharing of best practices.
Monitor operations to ensure timely completion of work.
Address unexpected circumstances impacting operations.
Provide supplemental coaching and development for associates.
Utilize reports to identify trends and performance gaps.
Develop departmental activities and training support.
Support leadership with schedule changes and team monitoring.
Requirements:
Bachelor's Degree or Related Work Experience
Call Center experience
Knowledge of Workforce Management systems
Supervisory experience
Operation Management
Problem Solving
Communication
Benefits:
A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company.
Supporting the financial and personal well-being of our employees.
Empowering employees to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.
Apply Now
Oversee day-to-day operational execution of Contact Center functions.
Provide support to Contact Center associates and assist in their development.
Analyze trends for action and support process improvements.
Promote improved performance via sharing of best practices.
Monitor operations to ensure timely completion of work.
Address unexpected circumstances impacting operations.
Provide supplemental coaching and development for associates.
Utilize reports to identify trends and performance gaps.
Develop departmental activities and training support.
Support leadership with schedule changes and team monitoring.
Requirements:
Bachelor's Degree or Related Work Experience
Call Center experience
Knowledge of Workforce Management systems
Supervisory experience
Operation Management
Problem Solving
Communication
Benefits:
A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company.
Supporting the financial and personal well-being of our employees.
Empowering employees to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.
Apply Now