First Notice of Loss Representative (Customer Service)

NJM Insurance is a leading regional provider of insurance with a focus on high-quality customer service. The First Notice of Loss Representative serves as the first point of contact for policyholders and claimants, addressing inquiries and collecting essential details to establish new claims accurately and efficiently.ResponsibilitiesReceive initial reports of loss or damage from policyholders, claimants or other partiesAccurately process information into the system for assignment to an adjusterAddress customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next stepsDetermine appropriate coverage and complete necessary follow-ups in a timely mannerNavigate systems with proficiency to access appropriate information to service callersPerform additional duties within the department, as neededSkillsStrong verbal and written communication skillsAbility to build rapport with customers and demonstrate empathy during what may be a stressful timeExcellent listening skillsAbility to navigate multiple programs simultaneouslyAccurate keyboarding and data entry skillsHigh School Diploma or GEDBenefits401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offReferral programVision insuranceCompany OverviewNJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers. It was founded in 1913, and is headquartered in West Trenton, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.njm.com.



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