Financial Controller – High-Growth Call Center (Remote, Part-Time → Potential Full-Time)

We are a U.S.-based inbound call center generating ~$3–4M in annual revenue and scaling aggressively. We handle high-volume payroll, usage-based client billing, and multi-layered operational costs. We are looking for a sharp, analytical Financial Controller to bring structure, discipline, and financial clarity to our operations.

This is not a bookkeeping role. This is a hands-on financial controller and leadership position.

What We Need

We need someone who can:

Own month-end close and ensure financial accuracy

Build and maintain detailed financial dashboards (cash flow, margin by client, cost per agent hour, etc.)

Analyze COGS, payroll efficiency, and management overhead

Identify margin leakage and cost optimization opportunities

Track debt obligations and improve cash forecasting

Monitor merchant processing fees and cost structures

Implement financial controls and internal processes

Support budgeting and forward revenue projections

Prepare reports for ownership with actionable insights (not just numbers)

Bonus if you have:

Call center, BPO, or service-based business experience

Experience with usage-based billing models

Experience analyzing payroll-heavy businesses

SBA loan or debt restructuring experience

Current Environment

Revenue: ~$3–4M annually

Payroll-heavy operation

Multi-layered management structure

QuickBooks Online

Merchant processing ~3.4%

Scaling toward $10M target

We need someone who can think like an owner and challenge assumptions when necessary.

Who You Are

7+ years experience in accounting/finance

Prior Controller or Senior Accounting Manager experience

Strong in financial modeling and forecasting

Extremely detail-oriented

Direct communicator

Comfortable working independently

Proactive and solution-oriented

You should be comfortable digging into messy data and turning it into clarity.

Engagement Structure

Remote

Part-time to start

Potential to scale into a larger role

Ongoing engagement preferred

To Apply

Please include:

A brief summary of a service-based or payroll-heavy company you’ve supported.

An example of a financial dashboard you built (screenshot or description).

Your hourly rate.

What you believe are the biggest financial risks in a scaling call center.

Serious applicants only.

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