Financial Aid Specialist

Campus is a company dedicated to helping students access educational resources through their Financial Aid team. The Financial Aid Specialist will manage a large caseload of students, guiding them through the financial aid process with empathy and precision, while ensuring clear communication and support throughout their enrollment journey. Responsibilities Guide students through the full financial aid process, including FAFSA completion, verification, packaging, and disbursement steps Calculate aid packages, generate offer letters using financial systems, and explain them clearly to students Navigate emotionally complex conversations such as aid barriers and denials, Pell eligibility, and payment plans while maintaining student trust and empathy Stay organized across systems, trackers, and notes while managing 200–500+ students, and prioritizing persistent outreach and responsiveness through phone, text, and email Collaborate closely with Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs) to create a smooth, unified student experience across departments Stay current on changing policies and procedures, adapting workflows quickly and contributing to teamwide knowledge Skills Strong communication, relationship-building, and documentation skills Ability to navigate ambiguity and adapt to new systems quickly Comfortable having tough conversations with empathy and professionalism Positivity and a growth mindset Bachelor's degree This role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role Familiarity with financial aid systems (e.g., FAFSA, ISIR review, Title IV policies) Experience in a student-facing, customer support, or process-heavy role Comfort using CRM tools, communication platforms, and trackers Background in fast-paced or startup environments Benefits Medical Insurance + free Dental and Vision Insurance Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office) 401(k) match Fertility benefits via Carrot Flexible Time Away + paid holidays Company Overview Campus is an online college offering accredited degrees with live classes taught by a network of the world's top professors. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is