Field Support Engineer (Arizona) (Remote)
JOB TITLE: Field Support Engineer
DEPARTMENT: Service Support
REPORTS TO: Field Support Manager
EMPLOYEE TYPE: Full-Time
LOCATION: Remote
SALARY: is commensurate with relevant and previous experience
GENERAL JOB DESCRIPTION:
Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.
We’re looking for a well-rounded The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. If you are looking for your next opportunity where you can partner with different key roles to continue moving the electrical sector forward, this may be the position for you!
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations
Provide pre-sales technical support to articulate product functionality and features
Maintain Product Demo room with operational equipment.
Conduct product demos / training at Chroma, Customer facilities or online.
Resolve customer issues assigned to them via customer requests for technical assistance within
the prescribed resolution time or escalating it when all ideas are exhausted.
Ability to travel domestically and/or internationally up to 60%
Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue
Diligent in solving and following up on customer issues
Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
Continuous review of process for improvements
Effective time management
QUALIFICATIONS:
Minimum two years of formal technical school in electricity/electronics AND Five years or more experience in use of AC power electronics / Battery Test Solutions OR Four-year degree in Electronic Technology or Electrical Engineering
Capacity to work under tight or shifting deadlines and adhere to procedures
Solid electrical knowledge to be able to understand industry requirements
Logical approach to problem solving
Professional level verbal and written communication skills
Proficient in MS Office
Ability to work out of a home office
Field Service experience in a technical discipline is a plus
Must be a U.S. Citizen, or a Permanent Resident
Knowledge of PowerPro or Battery Pro software is a plus
Knowledge of LabVIEW environment is a plus
SUPERVISORY RESPONSIBILITIES:
This is a non-supervisory position
PHYSICAL DEMANDS:
General office skills and dexterity are required. Must be able to lift 30 pounds.
COMPANY BENEFITS:
Bonus programs based on individual and company performance
Vacation, sick, bereavement time
Medical, dental, and vision plans for employees and dependents
Life insurance, AD&D, long term disability, and employee wellness programs
401(k) retirement accounts with immediate vesting of company contributions
Profit sharing programs
WORKING CONDITIONS:
Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.
Apply Now
DEPARTMENT: Service Support
REPORTS TO: Field Support Manager
EMPLOYEE TYPE: Full-Time
LOCATION: Remote
SALARY: is commensurate with relevant and previous experience
GENERAL JOB DESCRIPTION:
Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.
We’re looking for a well-rounded The Field Support Engineer (FSE) is responsible to provide world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them via customer requests for technical assistance within the prescribed resolution time or escalating it when all ideas are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being able to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. If you are looking for your next opportunity where you can partner with different key roles to continue moving the electrical sector forward, this may be the position for you!
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations
Provide pre-sales technical support to articulate product functionality and features
Maintain Product Demo room with operational equipment.
Conduct product demos / training at Chroma, Customer facilities or online.
Resolve customer issues assigned to them via customer requests for technical assistance within
the prescribed resolution time or escalating it when all ideas are exhausted.
Ability to travel domestically and/or internationally up to 60%
Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue
Diligent in solving and following up on customer issues
Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
Continuous review of process for improvements
Effective time management
QUALIFICATIONS:
Minimum two years of formal technical school in electricity/electronics AND Five years or more experience in use of AC power electronics / Battery Test Solutions OR Four-year degree in Electronic Technology or Electrical Engineering
Capacity to work under tight or shifting deadlines and adhere to procedures
Solid electrical knowledge to be able to understand industry requirements
Logical approach to problem solving
Professional level verbal and written communication skills
Proficient in MS Office
Ability to work out of a home office
Field Service experience in a technical discipline is a plus
Must be a U.S. Citizen, or a Permanent Resident
Knowledge of PowerPro or Battery Pro software is a plus
Knowledge of LabVIEW environment is a plus
SUPERVISORY RESPONSIBILITIES:
This is a non-supervisory position
PHYSICAL DEMANDS:
General office skills and dexterity are required. Must be able to lift 30 pounds.
COMPANY BENEFITS:
Bonus programs based on individual and company performance
Vacation, sick, bereavement time
Medical, dental, and vision plans for employees and dependents
Life insurance, AD&D, long term disability, and employee wellness programs
401(k) retirement accounts with immediate vesting of company contributions
Profit sharing programs
WORKING CONDITIONS:
Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.
Apply Now