Field Service Technician

Prescott's Med is a leading medical device services company, trusted by healthcare professionals across the country. They are seeking an entry-level Field Service Technician to provide expert technical support for a variety of medical and laboratory equipment, ensuring critical devices operate safely and efficiently. Responsibilities Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables Conduct installations and equipment modifications as required Maintain accurate service documentation, reports, and inventory records in accordance with company standards Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues Plan and manage service schedules to ensure timely response and completion of all assignments Maintain professional, courteous communication with customers, contractors, and colleagues Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion Manage personal tools, parts, and inventory efficiently to support field operations Ensure compliance with company safety policies and all customer site protocols Skills Mechanical or electrical technical background Mechanical and electrical troubleshooting skills Strong customer service skills Commitment to excellence in service interactions Ability to perform installation, preventive maintenance, troubleshooting, and repair services on medical and laboratory equipment Ability to work independently Ability to build trusted relationships with customers Ability to maintain accurate service documentation, reports, and inventory records Proactive communication skills Ability to plan and manage service schedules Professional and courteous communication skills Ability to provide on-site training or demonstrations to customers Ability to identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions Ability to use company-provided technology (laptop, CRM, service reporting software) Ability to manage personal tools, parts, and inventory efficiently Compliance with company safety policies and customer site protocols Company Overview Prescott's Med is a privately held healthcare firm. It was founded in undefined, and is headquartered in Monument, Colorado, USA, with a workforce of 201-500 employees. Its website is