Field Service Support Engineer 2

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. The Field Service Support Engineer 2 will install, support, troubleshoot, repair, and maintain all Intuitive products in their assigned territory, ensuring service agreements and warranty obligations are fulfilled while exceeding customer expectations. Responsibilities Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes Coordinate and perform system and hardware delivery and installation Competent in knowledge and implementation of O.R. protocol and HIPAA standards Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies Complete all required training items to include, but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management Maintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required Provide technical support to end-users and other Intuitive employees Conduct training sessions at ISI, training centers and hospitals Understand and comply with all department and company policies Provide management with a quarterly territory review and assessment Complete all administrative tasks in the required time frame Ability to Travel ~75% within the travel and expense policy Ad hoc tasks assigned by management Reside within 30 miles of assigned territory location Willing to work a flex shift, second shift, or other type of shift as required by territory assignment and management Demonstrate individual characteristics expected of Intuitive personnel (e.g. Character, capacity, energy, experience) Skills Good written and oral communication skills General computer skills Strong administrative and record keeping skills Clean driving record Associate's degree in related field or equivalent training/experience Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs 1-3 years of Field Service Experience Proven track record of troubleshooting electro-mechanical systems Company Overview Intuitive designs and manufactures robotic-assisted surgical systems. It was founded in 1995, and is headquartered in Sunnyvale, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Intuitive has a track record of offering H1B sponsorships, with 339 in 2025, 238 in 2024, 181 in 2023, 285 in 2022, 145 in 2021, 138 in 2020. Please note that this does not guarantee sponsorship for this specific role.