Field Service Specialist-Dallas, Texas
Job Title: Field Service Specialist
Location: Remote, must be located in the Dallas, TX area
Job Type: Full-time, 50% travel each month
Compensation: $32.00-$35.00/hour, Benefits
About Us: Cubiscan is an employee-owned [ESOP] technology company that develops innovative solutions for data collection, automation, logistics, and supply chain. With our experience, we guide our customers to solutions that help them be more efficient, profitable, and environmentally responsible. At Cubiscan, every eligible employee is a beneficial owner of the company. We pride ourselves on fostering a positive and inclusive work environment where every employee is valued and can grow with the company.
Love solving real problems in the field? This hands-on role puts you at the center of automation, troubleshooting, and customer impact.
At Cubiscan, you won't just install equipment-you'll be the person customers rely on to keep critical systems running. And because we're employee-owned, the work you do directly contributes to your own success.
Job Summary: As a Field Service Specialist, you'll install, maintain, and troubleshoot material handling and automation equipment at customer sites. From dimensioning and weighing systems to barcode scanners and labeling equipment, you'll play a key role in keeping critical operations running smoothly. This is a hands-on, problem-solving role where no two days look the same-you'll be working directly with customers, diagnosing issues, and ensuring systems perform at the highest level.
Key Responsibilities:
Travel to customer sites (~50%) to install, service, and support automation equipment (occasional weekends may apply)
Work hands-on with dimensioning systems, barcode scanners, labeling systems, and conveying equipment
Read and interpret mechanical drawings, schematics, and technical documentation to support assembly and troubleshooting
Diagnose issues and implement solutions to keep systems running efficiently
Train customers and partners on equipment use, preventative maintenance, and basic repairs
Build strong customer relationships by delivering responsive, high-quality service
Identify opportunities for Service Level Agreements (SLAs) based on customer needs
Accurately document work, parts, and service history in internal systems
Support installations, maintenance, and service projects as needed
Take on additional responsibilities as needed to support the team and customers
Key Requirements:
Hands-on mechanical aptitude and ability to troubleshoot equipment
Ability to read and interpret schematics and technical documentation
Strong problem-solving skills and ability to work independently after training
Solid communication skills and ability to work directly with customers
Comfortable managing multiple projects and shifting priorities
Basic to moderate computer skills (Microsoft Office and system configuration/troubleshooting)
High attention to detail and strong organizational skills
Preferred Requirements
2ā3 years of mechanical and/or electrical experience
Experience with automation, material handling, or similar equipment
Technical training or education (vocational school, technical college, etc.)
Previous field service or customer-facing experience
Education and Experience:
High school degree or equivalent.
Relevant technical training or hands-on experience is a plus
What We Offer:
$32ā$35/hour + full benefits (health, dental, vision, 401k
Employee ownership (ESOP) ā you're not just an employee, you're an owner
Opportunities for professional development and career growth
A collaborative and supportive work environment
Cubiscan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our company visit www.cubiscan.com.
Apply To This Job
Location: Remote, must be located in the Dallas, TX area
Job Type: Full-time, 50% travel each month
Compensation: $32.00-$35.00/hour, Benefits
About Us: Cubiscan is an employee-owned [ESOP] technology company that develops innovative solutions for data collection, automation, logistics, and supply chain. With our experience, we guide our customers to solutions that help them be more efficient, profitable, and environmentally responsible. At Cubiscan, every eligible employee is a beneficial owner of the company. We pride ourselves on fostering a positive and inclusive work environment where every employee is valued and can grow with the company.
Love solving real problems in the field? This hands-on role puts you at the center of automation, troubleshooting, and customer impact.
At Cubiscan, you won't just install equipment-you'll be the person customers rely on to keep critical systems running. And because we're employee-owned, the work you do directly contributes to your own success.
Job Summary: As a Field Service Specialist, you'll install, maintain, and troubleshoot material handling and automation equipment at customer sites. From dimensioning and weighing systems to barcode scanners and labeling equipment, you'll play a key role in keeping critical operations running smoothly. This is a hands-on, problem-solving role where no two days look the same-you'll be working directly with customers, diagnosing issues, and ensuring systems perform at the highest level.
Key Responsibilities:
Travel to customer sites (~50%) to install, service, and support automation equipment (occasional weekends may apply)
Work hands-on with dimensioning systems, barcode scanners, labeling systems, and conveying equipment
Read and interpret mechanical drawings, schematics, and technical documentation to support assembly and troubleshooting
Diagnose issues and implement solutions to keep systems running efficiently
Train customers and partners on equipment use, preventative maintenance, and basic repairs
Build strong customer relationships by delivering responsive, high-quality service
Identify opportunities for Service Level Agreements (SLAs) based on customer needs
Accurately document work, parts, and service history in internal systems
Support installations, maintenance, and service projects as needed
Take on additional responsibilities as needed to support the team and customers
Key Requirements:
Hands-on mechanical aptitude and ability to troubleshoot equipment
Ability to read and interpret schematics and technical documentation
Strong problem-solving skills and ability to work independently after training
Solid communication skills and ability to work directly with customers
Comfortable managing multiple projects and shifting priorities
Basic to moderate computer skills (Microsoft Office and system configuration/troubleshooting)
High attention to detail and strong organizational skills
Preferred Requirements
2ā3 years of mechanical and/or electrical experience
Experience with automation, material handling, or similar equipment
Technical training or education (vocational school, technical college, etc.)
Previous field service or customer-facing experience
Education and Experience:
High school degree or equivalent.
Relevant technical training or hands-on experience is a plus
What We Offer:
$32ā$35/hour + full benefits (health, dental, vision, 401k
Employee ownership (ESOP) ā you're not just an employee, you're an owner
Opportunities for professional development and career growth
A collaborative and supportive work environment
Cubiscan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our company visit www.cubiscan.com.
Apply To This Job