Field Service Network Administrator
About the position
We’re seeking a passionate and dedicated Field Service Technical Specialist who
brings technical knowledge and expertise to the table. In this role, you’ll
provide engineering and technical support for iWarehouse products while
collaborating with a dynamic and diverse team to achieve shared goals. We value
innovative and creative ideas—yes, even during meetings (where snacks are always
welcome). If you enjoy tackling challenges with positivity and a bit of humor,
you’ll feel right at home here.
Responsibilities
• Be involved with new development projects as a field representative to
understand impacts of new development activities on existing product lines as
well as how new products will be supported once available to the field.
• Collaborate with cross functional teams, including product development and
engineering to incorporate user feedback and insights into product
enhancements and updates.
• Diagnose technical problems, investigate root causes, and provide accurate
solutions to ensure customer systems operate smoothly.
• Review and provide technical and professional feedback on technical
publication documents and training programs
• Creates and updates Standard Work Documentation
• Provide updates and insights to new development efforts to field support
teams
• Act as initial subject matter expert on engineering development efforts and
guides learning of field support teams
• Interact with customers and Solutions and Support Centers to garnish feedback
on products
• Provide training to other employees, support centers, technicians, and
customers.
• Analyze data from iWAREHOUSE® systems to identify trends and troubleshooting
steps
Requirements
• Associate’s Degree in Engineering or Technical discipline preferred. Alternative degrees or extensive work experience in relevant industries will be considered.
• ASE certification or technical training in hydraulics, electrical systems, engines and drivetrains.
• Four or more years of experience providing technical support in the material handling, heavy equipment or related industries.
• Experience with customer or dealer communications and operations a plus.
• Competent in applicable PC applications.
• Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
• Strong communication skills.
• Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience.
• Flexibility to travel for in-person training and customer visits (less than 25%)
• Ability to be on a rotating 24/7 on-call schedule.
• Works well in a team or individual environment.
Nice-to-haves
• Experience in the Material Handling Systems Industry.
• Systems integration or networking exposure.
• Understanding of various software programming languages (C, C+, Linux).
• Understanding of wireless networking and networking infrastructure.
• Additional knowledge of Raymond Material Handling equipment.
• Project management experience.
Benefits
• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!
Apply Now
Apply Now
We’re seeking a passionate and dedicated Field Service Technical Specialist who
brings technical knowledge and expertise to the table. In this role, you’ll
provide engineering and technical support for iWarehouse products while
collaborating with a dynamic and diverse team to achieve shared goals. We value
innovative and creative ideas—yes, even during meetings (where snacks are always
welcome). If you enjoy tackling challenges with positivity and a bit of humor,
you’ll feel right at home here.
Responsibilities
• Be involved with new development projects as a field representative to
understand impacts of new development activities on existing product lines as
well as how new products will be supported once available to the field.
• Collaborate with cross functional teams, including product development and
engineering to incorporate user feedback and insights into product
enhancements and updates.
• Diagnose technical problems, investigate root causes, and provide accurate
solutions to ensure customer systems operate smoothly.
• Review and provide technical and professional feedback on technical
publication documents and training programs
• Creates and updates Standard Work Documentation
• Provide updates and insights to new development efforts to field support
teams
• Act as initial subject matter expert on engineering development efforts and
guides learning of field support teams
• Interact with customers and Solutions and Support Centers to garnish feedback
on products
• Provide training to other employees, support centers, technicians, and
customers.
• Analyze data from iWAREHOUSE® systems to identify trends and troubleshooting
steps
Requirements
• Associate’s Degree in Engineering or Technical discipline preferred. Alternative degrees or extensive work experience in relevant industries will be considered.
• ASE certification or technical training in hydraulics, electrical systems, engines and drivetrains.
• Four or more years of experience providing technical support in the material handling, heavy equipment or related industries.
• Experience with customer or dealer communications and operations a plus.
• Competent in applicable PC applications.
• Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
• Strong communication skills.
• Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience.
• Flexibility to travel for in-person training and customer visits (less than 25%)
• Ability to be on a rotating 24/7 on-call schedule.
• Works well in a team or individual environment.
Nice-to-haves
• Experience in the Material Handling Systems Industry.
• Systems integration or networking exposure.
• Understanding of various software programming languages (C, C+, Linux).
• Understanding of wireless networking and networking infrastructure.
• Additional knowledge of Raymond Material Handling equipment.
• Project management experience.
Benefits
• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!
Apply Now
Apply Now