Field Service Engineer - Raleigh / Fayetteville, NC

Beckman Coulter Diagnostics is a global leader in clinical diagnostics dedicated to improving patient health. The Field Service Engineer is responsible for troubleshooting, installation, preventative maintenance, and service repair of Beckman Coulter equipment, ensuring excellent service to customers and maintaining accurate service records.ResponsibilitiesUnder minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on productsMaintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle timesUtilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goalsCommunicate with various levels of internal and external customers, recognizing and addressing their unique needsFoster collaboration by assisting with the training of newer Field Service EngineersSkillsAssociate degree preferred (technical, biomedical, instrumentation, electrical engineering or related field) or equivalent military experience1 year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentationAbility to work independently with minimal supervision and manage service schedules, priorities, and travel efficientlyHold a current valid driver's license and good driving record over the last threeAbility to travel (providing service in an assigned geography and periodic travel to other areas/overnight)Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time3+ years' experience of advanced trouble shootingDeveloping relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retentionBenefitsPaid time offMedical/dental/vision insurance401(k)Company OverviewA global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years. It was founded in 1935, and is headquartered in Brea, California, USA, with a workforce of 10001+ employees. Its website is http://www.beckmancoulter.com.Company H1B SponsorshipBeckman Coulter Diagnostics has a track record of offering H1B sponsorships, with 34 in 2025, 27 in 2024, 27 in 2023, 38 in 2022, 26 in 2021, 32 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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