Field Service Engineer - Boston, MA

Molecular Devices is a company within Danaher that focuses on life sciences, diagnostics, and biotechnology. The Field Service Engineer role involves providing exceptional customer service and managing technical product portfolios while fostering professional relationships with customers in the Northeast US. Responsibilities Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers Propose process improvements that improve internal and external customer processes Manage a diverse technical product portfolio Skills Associates degree with a minimum of one years' experience in a technical customer facing role We will consider trade school or appropriate industry experience of equivalent complexity as a field service engineer Strong communication skills utilized in a professional manner Advanced troubleshooting, problem-solving and repair skills with strong attention to detail Ability to travel daily throughout the Northeast, with 30% overnight travel as business demands Must have a valid driver's license with an acceptable driving record Ability to lift, move or carry equipment and tools up to 50lbs Bachelor's degree in engineering, Biology, or related field Previous experience with a customer facing role Previous experience managing a diverse product portfolio Benefits Paid time off Medical/dental/vision insurance 401(k) Company Overview Bioanalytical Systems and Solutions It is a sub-organization of Danaher. It was founded in 1983, and is headquartered in Sunnyvale, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Molecular Devices has a track record of offering H1B sponsorships, with 5 in 2025, 3 in 2024, 5 in 2023, 4 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.