Field Service Engineer - Boston

Diasorin is a global leader in diagnostic solutions, dedicated to improving healthcare worldwide. The Field Service Engineer will be responsible for meeting daily service repair needs, ensuring customer satisfaction, and maintaining compliance with technical standards. Responsibilities Maintain inventory of parts and supplies Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region Manage an expense account, service tools and spare parts inventories Interface daily with internal and external customers Submit written reports Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions Meeting departmental expectations regarding the following: Response time PM completion Rates Service callbacks Customer Satisfaction Survey Results Other duties as assigned Skills Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required Knowledge of electronic measuring equipment Ability to work with a team High mechanical aptitude and good problem solving/communication skills Customer relationship skills Fluency in English as well as local language of the residential country is required Valid Passport or eligibility required required Benefits Competitive wages and benefits package Company Overview DiaSorin is an Italian multinational Group and a global leader in the market for in vitro diagnostics It was founded in 1968, and is headquartered in Saluggia, Piemonte, ITA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Diasorin has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.