Field Service Engineer
Nordson Test & Inspection, a global leader in X-Ray & Test Systems and Optical Sensors and Metrology, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Job Summary
The Service Technician is responsible for performing on-site installation, servicing and repair of complex equipment and systems. The technician will engage in troubleshooting, diagnostics, and repairs, ensuring product quality and reliability. This role demands attention to detail, the technician will engage in onsite field service activities and remote technical support, leveraging ticketing and ERP systems for operational efficiency. Ideal candidates should have a minimum of a high school diploma and additional technical or vocational training. The position requires effective communication skills for providing customer support and the ability to quickly adapt to various technical and scheduling challenges. Field Service experience in a similar role is mandatory for candidates along with an attitude eager to learn in this field.
Essential Job Duties and Responsibilities
Demonstrate attention to detail and ensure quality in all work processes.
Maintain reliability in attendance and task completion.
Performs onsite installations, routine maintenance, and repairs of product line
Performs onsite training to customers in the operation and maintenance of product line
Communicates and resolves issues to ensure successful sign off with customer is acheived.
Provide remote technical support to troubleshoot and diagnose machine malfunctions
Apply electronic fundamentals and logic in daily tasks.
Read schematics and blueprints accurately for job requirements.
Use hand/power tools and test equipment (IE Multimeter, radiation meter) to perform onsite service visits
Navigate and utilize the ticketing system Cloud For Customers (C4C) for scheduling service visits and tracking technical support. and ERP system (SAP)
Serves as company Liaison with customers on administrative and technical matters
Offer spare part support, identifying customer part requirements to generate repair and spare parts quotes.
Education and Experience Requirements
High school diploma or equivalent required;
Technical or vocational education in electronics, mechanics, or related fields
Field service experience in semiconductor, PCB or with electro-mechanical equipment (x-Ray and Bond Test) preferred
Fundamental understanding of electronic principles, logic, schematics, and blueprint reading.
Experience successfully servicing electronic equipment
Basic proficiency using C4C/SAP
Proficient in Microsoft Office Suite; including Outlook, Word and Excel
Prior experience in a technical support or electronics repair role
Ability to travel, including possible international travel as required
Working Conditions and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 70-80%. Some international travel as needed
#LI-CL1
Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson Test & Inspection
Nordson Test & Inspection manufactures world-class metrology equipment and inspection systems to ensure electronic products are built to meet the highest standards. We use X-ray inspection, acoustic imaging, and optical inspection technologies to create testing systems that enable the identification of even the smallest defects at high resolution. By joining our team today, you will help us bring innovative ideas to life. Nordson Test & Inspection is a global team that works to create machines and systems that improve the manufacturing process for a wide range of industries, including electronics, aerospace, automotive, energy, lighting, and medical. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Test & Inspection. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Apply To This Job
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Job Summary
The Service Technician is responsible for performing on-site installation, servicing and repair of complex equipment and systems. The technician will engage in troubleshooting, diagnostics, and repairs, ensuring product quality and reliability. This role demands attention to detail, the technician will engage in onsite field service activities and remote technical support, leveraging ticketing and ERP systems for operational efficiency. Ideal candidates should have a minimum of a high school diploma and additional technical or vocational training. The position requires effective communication skills for providing customer support and the ability to quickly adapt to various technical and scheduling challenges. Field Service experience in a similar role is mandatory for candidates along with an attitude eager to learn in this field.
Essential Job Duties and Responsibilities
Demonstrate attention to detail and ensure quality in all work processes.
Maintain reliability in attendance and task completion.
Performs onsite installations, routine maintenance, and repairs of product line
Performs onsite training to customers in the operation and maintenance of product line
Communicates and resolves issues to ensure successful sign off with customer is acheived.
Provide remote technical support to troubleshoot and diagnose machine malfunctions
Apply electronic fundamentals and logic in daily tasks.
Read schematics and blueprints accurately for job requirements.
Use hand/power tools and test equipment (IE Multimeter, radiation meter) to perform onsite service visits
Navigate and utilize the ticketing system Cloud For Customers (C4C) for scheduling service visits and tracking technical support. and ERP system (SAP)
Serves as company Liaison with customers on administrative and technical matters
Offer spare part support, identifying customer part requirements to generate repair and spare parts quotes.
Education and Experience Requirements
High school diploma or equivalent required;
Technical or vocational education in electronics, mechanics, or related fields
Field service experience in semiconductor, PCB or with electro-mechanical equipment (x-Ray and Bond Test) preferred
Fundamental understanding of electronic principles, logic, schematics, and blueprint reading.
Experience successfully servicing electronic equipment
Basic proficiency using C4C/SAP
Proficient in Microsoft Office Suite; including Outlook, Word and Excel
Prior experience in a technical support or electronics repair role
Ability to travel, including possible international travel as required
Working Conditions and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 70-80%. Some international travel as needed
#LI-CL1
Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson Test & Inspection
Nordson Test & Inspection manufactures world-class metrology equipment and inspection systems to ensure electronic products are built to meet the highest standards. We use X-ray inspection, acoustic imaging, and optical inspection technologies to create testing systems that enable the identification of even the smallest defects at high resolution. By joining our team today, you will help us bring innovative ideas to life. Nordson Test & Inspection is a global team that works to create machines and systems that improve the manufacturing process for a wide range of industries, including electronics, aerospace, automotive, energy, lighting, and medical. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Test & Inspection. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Apply To This Job