Field Officer
£31,650 + Company Car or Car Allowance | Flexible Schedule
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
Job title:
Field Officer
Job Description:
What’s in it for you?
£31,650 annual salary
Company car (for work and personal use) or £3,700 annual car allowance
Mileage paid—including your daily commute from home
Flexible 36.5‑hour working week, with the option of a four‑day schedule
Generous holiday allowance, plus opportunities to purchase extra leave
Pension, life assurance, paid volunteering day and family‑friendly policies
Safety measures including Body Worn Video and a lone worker support system
Access to discounts, wellbeing support, and colleague diversity networks
Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle.
You’ll begin and end each day from home, travelling locally across Taunton (to be considered for this role you must live in TA postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
Visit addresses where no TV licence is recorded
Communicate clearly and professionally with customers
Explain licensing requirements and available options
Set up and manage payment plans where appropriate
Accurately record visit outcomes using mobile technology
Work independently and make sound decisions on the ground
Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
Full UK Driving Licence (Essential)
Strong communication skills and the ability to engage with people from all backgrounds
Ability to stay calm, professional and resilient in a range of customer situations
Problem‑solving mindset with good judgement
High attention to accuracy when recording information
Ability to work independently and manage your own schedule
Comfort with technology, including mobile devices and apps
A positive attitude and willingness to learn
Mobility and readiness to travel locally throughout the TA postcode area
Schedule flexibility to work required evening and weekend hours
Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Taunton,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Apply To This Job
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
Job title:
Field Officer
Job Description:
What’s in it for you?
£31,650 annual salary
Company car (for work and personal use) or £3,700 annual car allowance
Mileage paid—including your daily commute from home
Flexible 36.5‑hour working week, with the option of a four‑day schedule
Generous holiday allowance, plus opportunities to purchase extra leave
Pension, life assurance, paid volunteering day and family‑friendly policies
Safety measures including Body Worn Video and a lone worker support system
Access to discounts, wellbeing support, and colleague diversity networks
Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle.
You’ll begin and end each day from home, travelling locally across Taunton (to be considered for this role you must live in TA postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
Visit addresses where no TV licence is recorded
Communicate clearly and professionally with customers
Explain licensing requirements and available options
Set up and manage payment plans where appropriate
Accurately record visit outcomes using mobile technology
Work independently and make sound decisions on the ground
Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
Full UK Driving Licence (Essential)
Strong communication skills and the ability to engage with people from all backgrounds
Ability to stay calm, professional and resilient in a range of customer situations
Problem‑solving mindset with good judgement
High attention to accuracy when recording information
Ability to work independently and manage your own schedule
Comfort with technology, including mobile devices and apps
A positive attitude and willingness to learn
Mobility and readiness to travel locally throughout the TA postcode area
Schedule flexibility to work required evening and weekend hours
Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Taunton,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Apply To This Job