Field Engineer

Field Engineer.Salary: £31,500 per annum. (company van supplied for business use only).Location: Homebased with travel throughout Scotland.Contract: Permanent – 35 hours per week.Benefits: 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave. Gain professional qualifications and excellent training/development opportunities. Flexible maternity, adoption, and paternity packages. Pension with up to 7% employer contribution with included life assurance cover. Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts. Why Action for Children? Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives. Join Our Technology Team as an IT Field Engineer!“Do you enjoy traveling around locations meeting new people, building great working relationships, motivated in helping others, tech-savvy, and want to make a difference. If so keep reading, We are looking for an IT Field Engineer who’s a lateral thinker that can handle all kinds of situations with a practical mindset, If this sounds like you why not apply. You’ll be joining a friendly and successful small team of engineers supporting our staff based in services across your patch. Don’t worry if you don’t tick every box in the job description; if you think your experience fits, go ahead and apply!”How you'll help to create brighter futures Representing a professional front facing service to Action for Children staff across Scotland.Responsible for attending sites, providing technically focused support and solutions. Oversee the commissioning and de-commissioning of sites providing technical input and resource. Support the Service Desk in providing remote support when not out in the field.Maintain professional development through research of recent and relevant developments in Technology.Apply continuous improvements to service and processes.Provide direction and guidance to less experienced IT staff. Develop strong relationships with remote service users and being the Ambassador for the Action for Children IT department.Let's talk about you Foundation Qualification in ITIL (or equivalent experience).Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, the Data Protection Act 1998 and GDPR.Exceptional customer service skills with expertise in troubleshooting, diagnosing, and solving complex computer related problems. Familiar with the use of Help Desk systems. Experience of working in a technical field-based role. Strong working knowledge of computer hardware and networks with expertise in troubleshooting hardware and software issues.Proficient technical knowledge of MS-Windows operating system, Office 365, Azure and Active Directory. Experience in the provisioning and troubleshooting of Wi-Fi and basic networking, Cat5/6 cabling etc. Full driving licence is essential for this role.Please see the Job Description for the full list of accountabilities and requirements. Contact: email us at [email protected] quoting reference 13026.Closing Date: Tuesday 5th May 2026.Interviews will be held week commencing 11th May 2026 by MS Teams.Please note we are unable to offer visa sponsorship for this role. Diversity, equality, and inclusion At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children. Want to know more about Action for Children? Find us on Linkedin, Facebook or YouTube to get to know us better. Job DescriptionSee below for further information about working with us:Action for Children Employee BenefitsAfC Commitment Statement