Field Engineer

About Ampd EnergyAt Ampd Energy, we believe in making a zero-emission future for many industries a reality. Founded in 2014, Ampd Energy develops robust, versatile, advanced, compact, and connected battery energy storage systems (BESS) to replace the dirty, noisy, and hazardous diesel generators that power job sites in industries such as construction, civil works, mining, events, film, and utilities.Ampd Energy is a mission and values-driven company with a diverse, high-performing global team supported by visionary customers who all want to make a difference. We are poised for significant expansion and seek dynamic, passionate team members to help propel our growth.About the Role Ampd Energy is looking for a Field Engineer to join our Service team and play a critical role in supporting and maintaining our clean energy technology across Australia. This is a hands-on, customer-facing role that involves diagnosing and resolving technical issues, coordinating repairs, and ensuring our systems perform at their best in the field. You’ll be based remotely in Australia and report to our Director of Global Service (based in the United States). This role is ideal for someone who thrives in a fast-paced, mission-driven environment, enjoys working autonomously within a team environment, and enjoys being on the front lines of clean energy innovation.A day in the life: You kick off your morning with a few calls and meetings (some with customers, others with internal teams) to align on priorities and resolve any open issues. A couple of times a week, you're out on-site, getting hands-on with equipment and supporting our partners directly. Between visits, you're remotely diagnosing and troubleshooting problems, keeping our systems running smoothly. You might spend part of the afternoon organizing spare parts in the warehouse or building out a troubleshooting guide to help other technicians work more efficiently. You're the face of Ampd in the field - solving problems, staying hands-on, and keeping things running smoothly. What You'll Do:
Support: Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.
Deploy: Install and commission products on customer sitesTrain: Teach our distributors and contractors how to service and use our products
Troubleshoot: Be an excellent problem solver to diagnose and root cause issues.
Document: Create/write up test reports, service reports, new knowledge base articles, and ticketing to organize issues.
Analyze: Help collect and analyze data regarding the product reliability, usability, and performance.
Grow & Innovate: Provide invaluable feedback to our engineering and sales team to improve our future products. Who You Are:
Hands-on Experience: Relevant experience working physically around high power equipment. Proficient with electronic equipment, power tools, and troubleshooting electrical systems.
Educated: Trained as an Electrical Technician and/or Electrician, preferably with renewable energy systems
Licensed: Valid driver’s license with access to a vehicle (we provide a vehicle allowance and reimbursement for mileage).
Technical: Strong understanding of electrical inspection, testing procedures, and relevant regulations. Ability to read and understand electrical drawings and manuals.
Independent & Collaborative: Effective working both independently and as part of a team.
Certified: Possession of a valid White Card.Fluent in written and spoken English.A plus to have unrestricted/restricted electrical license Additional Information Ampd Energy offers comprehensive benefits, professional development opportunities, and a multi-cultural, collaborative, and diverse environment.All information provided will be treated in strict confidence and used solely for recruitment purposes. Ampd Energy is an equal-opportunity employer. All candidates will be assessed on merit without regard to age, race, gender, sexual orientation, religion, nationality, marital status, political affiliation, or any other factor protected by law.

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