Field Engineer

CaptiveAire Systems is the nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment. The Field Engineer will provide engineering support for the sales team, assisting with construction management and after-sales field support, requiring frequent travel to job sites throughout a specific territory. Responsibilities Estimated 50% to 75% of time spent in the field on job sites Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles Handling complex troubleshooting issues Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required) Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions Maintain expert level knowledge of all CaptiveAire products Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs On site for construction trade coordination meetings and startups to ensure a good outcome Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system Use mechanical building design knowledge to review applications for customers and suggest improvements in operation Perform 3rd party training for outside contractors on CaptiveAire products Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues Skills 0-5 yrs experience 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred Hands on, technical internship/co-op experience is preferred Must enjoy hands on product exposure HVAC and/or electrical experience strongly preferred Multi-tasking, problem solving and strong communication skills a must MUST BE A 'GO GETTER'! Must be able to travel for training Benefits Sponsorship for Professional Engineering license Continuous education through weekly webinars Company developed technical videos Company Overview CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems and a growing manufacturer of commercial and industrial HVAC systems. It was founded in 1976, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is