Fiber Technician I

Build the future of connectivity-right in your community. At Omni Fiber, we're not just installing internet-we're connecting communities with fast, reliable, 100% fiber technology. As we expand across the Midwest, we're looking for a hands-on, customer-focused Fiber Technician in the Painesville area who take pride in quality work and delivering an exceptional customer experience. If you enjoy working outdoors, solving technical challenges, and making a direct impact with customers every day-this role is for you. What You'll Do Install, configure, and maintain fiber optic services and customer premise equipment (CPE) Deliver a best-in-class customer experience -educating customers, addressing questions, and ensuring satisfaction Troubleshoot and resolve service and equipment issues to minimize downtime and optimize performance Perform work safely in a variety of environments, including heights (up to 30 feet), confined spaces, and outdoor conditions Use hand tools, fiber tools, and testing equipment to complete installations and repairs Identify opportunities to recommend additional services that meet customer needs Accurately complete service documentation, installation checklists, and reporting Follow all company safety policies and OSHA guidelines What You Bring Required: Strong customer service and communication skills Ability to work at heights (up to 30 feet) and in confined spaces (attics, crawl spaces, basements) Ability to lift and carry up to 80 pounds Comfortable using hand tools and performing technical installation work Ability to distinguish colors for wiring and fiber connections Preferred: Experience with fiber optic installations, including fusion splicing and testing Familiarity with bucket trucks and aerial work Fiber optic and/or OSHA 10 certification Experience upselling or recommending services to customers Why You'll Love Working Here We offer a competitive benefits package designed to support your wellbeing, growth, and long-term success: Financial & Retirement 401(k) with Employer Match (up to 4%) HSA with $2,000 Employer Contribution Professional Growth Professional Development Reimbursement Advancement Opportunities Time Off & Work-Life Balance (prorated at hire) 15 Days Paid Time Off 8 Paid Company Holidays 3 Floating Holidays Health & Protection Medical, Dental, and Vision Coverage Life Insurance & Short-Term Disability Additional Perks Monthly Internet & Cell Phone Allowances Mileage Reimbursement Work Environment & Physical Requirements This role requires regular outdoor work in varying weather conditions and the ability to: Work at heights (up to 30 feet) using ladders or bucket trucks Enter confined spaces (attics, crawl spaces, basements) Lift and carry equipment up to 80 pounds Perform physically active work including bending, climbing, and kneeling Omni Fiber is an Equal Opportunity Employer. We are committed to building an inclusive workplace and provide equal employment opportunities to all applicants and employees regardless of race, color, age, sex, sexual orientation, gender identity, religion, national origin, pregnancy, disability, military or veteran status, genetic information, or any other protected status under applicable law.