FEMA PA-TAC Insurance Specialist

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic eventOur mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.The position will be guided by ACDC's Corporate Values Platform in all activities.These positions are expected to be onsite in Santa Fe, NM for one (1) year, with a target deployment if May - June 2024 estimated.Position Summary:• Job Title: EM Insurance Specialist(s)• Full Time or Part Time: FT/PT• Temporary/Seasonal/Regular: Temporary• Compensation: $35-38/hour mid-level, $37-40/hour senior level• Travel/Location: Onsite in Santa Fe, NMMission of Role/Position Summary:To provide technical assistance in support of the Hermit's Peak/Calf Canyon Claims Office (Claims Office), by receiving, evaluating, and processing claims for compensatory damages for injuries from the Hermit's Peak/Calf Canyon Fire.Successful candidates will provide high quality services, and exceptional customer service, while adhering to budget and schedule constraints. They will ensure the expeditious resolution of claims through a process that is administered with sensitivity to the burdens placed upon claimants impacted by the Hermit's Peak/Calf Canyon Fire and resulting losses as further defined by Congress.Tasks, Duties, and Responsibilities:Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:• Provide technical assistance in support of the Hermit's Peak/Calf Canyon Claims Office (Claims Office), by receiving, evaluating, and processing claims for compensatory damages for injuries from the Hermit's Peak/Calf Canyon Fire.• Adjusting a wide range of insurance claims based on disaster related damage to avoid duplication of benefits.• Communicating effectively orally and in writing for the purposes of exchanging information with stakeholders in meetings, by telephone, and email.• Working with teammates and partners to address insurance matters as required by statute, regulation, and policy.• In addition to the above tasks, the those is a Team Lead role may:• Interact and coordinate with the designated Federal coordinator, FEMA senior leaders, and third-party attorneys.• Oversee and ensure all assigned work is completed within the timeframes specified in the contract.• May serve as the designated POC to correspond with attorneys, prep for attorney meetings, and discuss complex issues during meetings with attorneys.Knowledge, Skills, and Abilities:• Should have thorough knowledge of Public Assistance eligibility, law, regulations, and policies, and familiarity with other FEMA Programs (e.g., Individual Assistance, Hermit's Peak Program, etc.).Supervisory Responsibilities:May have lead kevel responsibilities within projects or small teams depending on function with senior level support.Expected Hours of Work:Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.Travel Requirements:• Work onsite in Santa Fe, NM is expected for this position.• Must be willing to travel and deploy to client sites for extended periods of time.Physical Demands:• Mobility required on-site with clients.• Sitting or standing for hours at a time.• Ability to work at a computer for extended periods of time if needed.• Ability to lift up to 25 lbs. repetitively throughout the day and as needed.Working Environment:• Emergency management consultants may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.• All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.• If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.RequirementsExperience/Education Required:• Bachelor's degree and 5 years of experience in a related field, or 10 years of experience in a related field without a Bachelor's degree for Mid-level roles.• Thorough knowledge of PA eligibility, law, regulations, and policies, and familiarity with other FEMA Programs (e.g., Individual Assistance, Hermit's Peak Program, etc.).• Policy Interpretation: ability to understand complex insurance policy language, including exclusions, endorsements, and coverage limits;• Damage Assessment: Proficient in assessing property, flooding, and/or fire-relat