Family Support Customer Service Representative
This is a remote position.
Childs Play Wonderschool is looking for a Family Support Customer Service Representative to provide remote support to families and assist with customer service inquiries. This role focuses on helping parents and guardians with account assistance, scheduling support, enrollment questions, and general customer service needs.
The ideal candidate has strong communication skills, a positive attitude, and the ability to provide professional support in a remote environment.
Responsibilities
Respond to customer service inquiries via phone, email, and chat
Assist families with account and enrollment support
Provide scheduling and general administrative assistance
Maintain accurate records of customer interactions
Resolve customer concerns professionally and efficiently
Update customer information in company systems
Support internal administrative workflows
Deliver a positive customer experience at all times
Requirements
High school diploma or equivalent
Previous customer service or administrative experience preferred
Strong communication and problem-solving skills
Comfortable using online systems and communication tools
Ability to multitask in a fast-paced environment
Professional and customer-focused attitude
Benefits
Remote work flexibility
Paid training
Flexible scheduling
Career development opportunities
Supportive team environment
Apply To This Job
Childs Play Wonderschool is looking for a Family Support Customer Service Representative to provide remote support to families and assist with customer service inquiries. This role focuses on helping parents and guardians with account assistance, scheduling support, enrollment questions, and general customer service needs.
The ideal candidate has strong communication skills, a positive attitude, and the ability to provide professional support in a remote environment.
Responsibilities
Respond to customer service inquiries via phone, email, and chat
Assist families with account and enrollment support
Provide scheduling and general administrative assistance
Maintain accurate records of customer interactions
Resolve customer concerns professionally and efficiently
Update customer information in company systems
Support internal administrative workflows
Deliver a positive customer experience at all times
Requirements
High school diploma or equivalent
Previous customer service or administrative experience preferred
Strong communication and problem-solving skills
Comfortable using online systems and communication tools
Ability to multitask in a fast-paced environment
Professional and customer-focused attitude
Benefits
Remote work flexibility
Paid training
Flexible scheduling
Career development opportunities
Supportive team environment
Apply To This Job