Facility Coordinator
SUMMARY
The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.
KEY DUTIES & RESPONSIBILITIES
Service Delivery
Manage work orders to completion in BGIS or client-based web application.
Facilitate alignment of client required services with contracts, schedules, and Pos.
Review of work orders to determine if invoiceable or non-invoiceable.
Schedule access for internal and external service providers with the facility when required.
Prepare weekly/monthly summaries of work order performance for internal and external service providers.
Follow up with internal and external service providers to ensure all SLA’s are achieved.
Review compliance documentation and upload to RealConnect.
Create on demand work orders for service delivery.
Ensure client required supporting documentation for quote and invoice submissions are provided.
Review and submit all estimates to the required approver(s) following client quote process.
Generate required data for SLA Scorecard.
Available to work evenings and weekends.
Other duties as assigned.
Innovation
Advise management team of issues, concerns, or noncompliance to standards.
Review internal and external reports and provide operational recommendations.
Identifies opportunities for possible efficiency and/or simplification of processes.
Data Integrity
Adheres to processes and company standards.
Maintain a database of requests to meet reporting and analysis requirements.
Memorable Customer Experiences
Establish and maintains working relationships with Clients and service providers.
Review CSAT.
KNOWLEDGE & SKILLS
Strong written and verbal communication
Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
Strong customer-oriented skills. (1-3 years experience)
Strong administrative and organizational skills. (1-3 years experience)
Analytical and problem-solving skills. (1-3 years experience)
Ability to work independently. (1-3 years’ experience)
Strong attention to detail and data accuracy. (1-3 years experience)
Excel experience in managing large amounts of data. (1-3 years experience)
Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
Experience working in a Shared Service environment. (1 year experience)
This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.
KEY DUTIES & RESPONSIBILITIES
Service Delivery
Manage work orders to completion in BGIS or client-based web application.
Facilitate alignment of client required services with contracts, schedules, and Pos.
Review of work orders to determine if invoiceable or non-invoiceable.
Schedule access for internal and external service providers with the facility when required.
Prepare weekly/monthly summaries of work order performance for internal and external service providers.
Follow up with internal and external service providers to ensure all SLA’s are achieved.
Review compliance documentation and upload to RealConnect.
Create on demand work orders for service delivery.
Ensure client required supporting documentation for quote and invoice submissions are provided.
Review and submit all estimates to the required approver(s) following client quote process.
Generate required data for SLA Scorecard.
Available to work evenings and weekends.
Other duties as assigned.
Innovation
Advise management team of issues, concerns, or noncompliance to standards.
Review internal and external reports and provide operational recommendations.
Identifies opportunities for possible efficiency and/or simplification of processes.
Data Integrity
Adheres to processes and company standards.
Maintain a database of requests to meet reporting and analysis requirements.
Memorable Customer Experiences
Establish and maintains working relationships with Clients and service providers.
Review CSAT.
KNOWLEDGE & SKILLS
Strong written and verbal communication
Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
Strong customer-oriented skills. (1-3 years experience)
Strong administrative and organizational skills. (1-3 years experience)
Analytical and problem-solving skills. (1-3 years experience)
Ability to work independently. (1-3 years’ experience)
Strong attention to detail and data accuracy. (1-3 years experience)
Excel experience in managing large amounts of data. (1-3 years experience)
Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
Experience working in a Shared Service environment. (1 year experience)
This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.