Facilities Coordinator

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview:The Facilities Coordinator supports Field Operations by facilitating the initiation, adjustment, or termination of utilities and planned maintenance services. This role is responsible for all communication and administration in support of the Facilities team. They monitor and respond to inquiries, work requests, and other initiatives involving facilities management. The Facilities Coordinator works closely with other teams and key stakeholders to accomplish functional objectives.Job Qualifications:Minimum of 3 years of administrative experience, requiredAssociates degree, preferred Proficiency in Microsoft Office Suite and Google SuiteExceptional organizational skills are requiredKnowledge of building site repair and preventative maintenance, preferredRequires 20% travelLocation Requirement: This position is eligible for remote work within any state Dutch Bros currently resides in (AL, AZ, CA, CO, FL, ID, KS, KY, MO, NM, NV, OK, OR, TN, TX, UT, WA, WY).Key Result Areas (KRAs):Respond to regular and urgent work requests:Act as main point of contact to review, initiate, coordinate, and close out work order requests that are submitted via phone, email, or EcotrakWork with Operators, Regional Managers, and Managers to gather necessary information needed to resolve a work order requestPrioritize work orders and escalate as needed to the appropriate authorized service provider Maintain open communication with service providers and vendors Escalate urgent or emergency work order requests that may cause interruption to the operation of any given location per DB standard Initiate, track, and ensure completion of warranty related service requests with general contractors, equipment manufactures, and/or appropriate authorized vendorsReview and approve proposals that fall within approval authority via email Pull and analyze work order reports to determine areas of improvementExemplify proficient knowledge of the DB Facilities work order management platformCoordinate utilities and planned services for Company Owned locations’ assigned sites:Maintain and initiate facilities maintenance requests and preventative maintenance procedures and programsCoordinate with the Construction team, developers, and general contractors to collect utility information for assigned DB locationsMaintain interdepartmental communication to resolve any issues that would prevent the start of utility servicesInitiate utility services with the utility provider by providing the appropriate start dates, billing information, and location information to ensure timely utility activationCoordinate deposit requirements as needed and notify Finance of termsFollow DB guidelines on tracking and recording utility information in Lucernex Notify correct contacts with Finance and the third party utility management partner of necessary utility information including vendor information, account numbers, start dates, deposit/billing information, etc. Coordinate payment information and applications with the various utility agencies and notify finance/accounting of the account informationTrack new shop opening dates to ensure timely setup completion of utility services and preventative maintenance programs Coordinate the execution of all regular and ongoing services including linens, solid waste, landscape, pressure washing, and grease trap cleaningsResearch, record, and track shop information (grease trap location and type, trash enclosure size) within department spreadsheet and Lucernex Provide regular reports to service providers to notify them of start dates and pertinent information required for ongoing service and maintenance Collaborate with Field Services to ensure that all questions regarding services are answered and resolved to ensure department standards are met and new locations are opening on schedule Perform All Administrative Duties and Record-Keeping Per DB Standard:Collect, compile, and evaluate data regarding the performance of all aspects of a site, facility, and equipment maintenanceTrack, manage, and upload documents into Lucernex for each projectEffectively utilize and navigate reports run through LucernexCreate Facilities in Lucernex for all new DB locations (company owned and Legacy)Support assigned Regional Facilities Manager as needed Track, maintain, and coordinate with necessary parties on assigned emergency capital projectsReview and approve invoices that fall within approval limit/authority via email and EcotrakFacilitate payment of invoices with Finance that are received via emailOrganize and execute work tasks based on priority Assist supervisor and other departments with research, problem solving, and projects, as neededAssist with New Operator Orientation Skills:Analytical ThinkingAdministrative ProcessProblem SolvingDeadline ManagementTime Management Interpersonal RelationshipsCommunicationWorkplace Organization PrioritizationMultitasking Physical Requirements:In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptionsMust be able to collaborate in-person with occasional impromptu in-person meetings Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levelsMobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 poundsHearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.Compensation:DOEIf you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

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