Facilitated Telehealth Coordinator- Broward, FL
About the position Responsibilities • Travel to patient homes or primary care offices to assist patient and/or caregiver with connecting to the tele-health visit - typically up to four visits/day • Facilitate communication between providers and their patients including assisting patients use of technology to conduct virtual visits with other providers on the team • Assess environment regarding safety concerns or potential hazards • Communicate with the patient care team regarding any patient questions and needs such as medications, Community Based Organizations. • Coordinate telehealth services and ensure seamless delivery of care to patients in various settings: home, clinic, living communities (ALFs, etc.) • Provide education and support to patients and caregivers on how to use telehealth technology effectively • Maintain accurate and up-to-date records of telehealth appointments and patient data • Collaborate with IT and technical support teams to resolve any telehealth system issues • Conduct training sessions to educate healthcare staff on telehealth best practices and workflows • Collaborate with cross-functional teams to identify technology needs and opportunities for improvement • Troubleshoot and resolve technology issues in a timely manner to minimize downtime. Requirements • Comfortable working with the senior population and those with behavioral health conditions • Proven experience working in a healthcare setting or similar role • Knowledge of telehealth technology and software • Excellent organizational and time management skills • Strong attention to detail and ability to multitask • Excellent communication and interpersonal skills • Excellent problem-solving and communication skills. • Ability to work independently and collaborate effectively with team members • Proactive and adaptable to change in a fast-paced environment • Possession of driver's license and car • Willingness to travel up to 100 miles round trip per day Nice-to-haves • At least 1 year of experience directly related to the duties of the position • Passion for, and experience working with, patients with mental health conditions • Passion for, and experience working with, seniors • Preferred Bilingual (Spanish-English) Benefits • Retirement savings plan (401k) Plan up to 3.5% company match • Low cost benefits package for employee and dependents (medical/dental/vision/STD/Life Insurance) • Paid vacation • Paid sick leave • 9 paid holidays throughout the year with (2) additional flex holidays.. 11 in total! • Performance-based bonuses • and more! Apply tot his job Apply tot his job