Experienced Work-from-Home Customer Service Representative – Retail and E-commerce Support
**Join careerzynith, a leading retail and e-commerce company, as we revolutionize the way people shop and interact with our brands.**
Are you a customer service enthusiast with a passion for problem-solving and delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we want to hear from you! careerzynith is seeking an experienced Work-from-Home Customer Service Representative to join our team of dedicated professionals who are committed to providing a more human way to shop.
**About careerzynith**
careerzynith is a leading retail and e-commerce company that comprises six iconic brands: QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We are the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, e-commerce sites, digital streaming, and social platforms. Our mission is to enrich life's everyday moments, and we're looking for talented individuals like you to help us achieve this vision.
**The Opportunity**
As a Work-from-Home Customer Service Representative, you will be the face of careerzynith, answering inbound customer calls and providing exceptional support to our customers. You will work from the comfort of your own home, using your own computer and headset, and will be required to maintain a high level of technical proficiency and problem-solving skills. Your primary responsibilities will include:
* Answering inbound customer calls and resolving issues in a timely and professional manner
* Offering additional products and services to customers to enhance their shopping experience
* Personalizing the customer experience through active listening and empathy
* Analyzing account data and making recommendations to customers to improve their shopping experience
* Collaborating with colleagues and supervisors to resolve complex issues and improve customer satisfaction
* Participating in ongoing training and development to stay up-to-date on careerzynith products and services
**What You Bring**
To succeed in this role, you will need to possess:
* Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and supervisors in a professional and courteous manner
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Strong technical skills, with the ability to navigate multiple systems and screens to resolve customer issues
* Ability to sit for long periods of time and work independently in a home office environment
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Compensation and Benefits**
* Starting rate of $15.00/hour, with opportunities for advancement and upward mobility
* $1.00/hour additional for any hours worked 6pm-6am
* $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
* Comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more
**System Requirements**
* Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
* Headset compatible with careerzynith specifications (careerzynith reimburses $75 for headset)
* High-speed internet connection (satellite, broadband, wireless, or dial-up services not permitted)
* Webcam and ability to appear on camera for meetings and trainings
**Training and Development**
* 8-week training program, Monday - Friday, 8:00 am - 2:00 pm ET or 3:00 pm - 8:00 pm ET
* Ongoing training and development to stay up-to-date on careerzynith products and services
* Opportunities for advancement and upward mobility within the company
**Work Schedule**
* Work a set part-time schedule of 20 hours per week
* Work schedules are not Monday - Friday; 5-day work schedules, working 4-hour set shifts
* Set schedule will include one weekend day and one weekday off
**Application Process**
* Complete application
* Complete skills assessment on mobile device or computer
* Self-schedule interview
* Complete interview
* Remote work is not permitted in NYC at this time
**Join our team and become a part of a dynamic and innovative company that is revolutionizing the way people shop and interact with our brands. Apply today!**
If you're passionate about customer service, problem-solving, and delivering exceptional experiences, we want to hear from you! careerzynith is an equal opportunity employer committed to diversity, equity, and inclusion. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
**Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team.**
Apply Job!
Apply for this job
Are you a customer service enthusiast with a passion for problem-solving and delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we want to hear from you! careerzynith is seeking an experienced Work-from-Home Customer Service Representative to join our team of dedicated professionals who are committed to providing a more human way to shop.
**About careerzynith**
careerzynith is a leading retail and e-commerce company that comprises six iconic brands: QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We are the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, e-commerce sites, digital streaming, and social platforms. Our mission is to enrich life's everyday moments, and we're looking for talented individuals like you to help us achieve this vision.
**The Opportunity**
As a Work-from-Home Customer Service Representative, you will be the face of careerzynith, answering inbound customer calls and providing exceptional support to our customers. You will work from the comfort of your own home, using your own computer and headset, and will be required to maintain a high level of technical proficiency and problem-solving skills. Your primary responsibilities will include:
* Answering inbound customer calls and resolving issues in a timely and professional manner
* Offering additional products and services to customers to enhance their shopping experience
* Personalizing the customer experience through active listening and empathy
* Analyzing account data and making recommendations to customers to improve their shopping experience
* Collaborating with colleagues and supervisors to resolve complex issues and improve customer satisfaction
* Participating in ongoing training and development to stay up-to-date on careerzynith products and services
**What You Bring**
To succeed in this role, you will need to possess:
* Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and supervisors in a professional and courteous manner
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
* Strong technical skills, with the ability to navigate multiple systems and screens to resolve customer issues
* Ability to sit for long periods of time and work independently in a home office environment
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Compensation and Benefits**
* Starting rate of $15.00/hour, with opportunities for advancement and upward mobility
* $1.00/hour additional for any hours worked 6pm-6am
* $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday
* Comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more
**System Requirements**
* Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
* Headset compatible with careerzynith specifications (careerzynith reimburses $75 for headset)
* High-speed internet connection (satellite, broadband, wireless, or dial-up services not permitted)
* Webcam and ability to appear on camera for meetings and trainings
**Training and Development**
* 8-week training program, Monday - Friday, 8:00 am - 2:00 pm ET or 3:00 pm - 8:00 pm ET
* Ongoing training and development to stay up-to-date on careerzynith products and services
* Opportunities for advancement and upward mobility within the company
**Work Schedule**
* Work a set part-time schedule of 20 hours per week
* Work schedules are not Monday - Friday; 5-day work schedules, working 4-hour set shifts
* Set schedule will include one weekend day and one weekday off
**Application Process**
* Complete application
* Complete skills assessment on mobile device or computer
* Self-schedule interview
* Complete interview
* Remote work is not permitted in NYC at this time
**Join our team and become a part of a dynamic and innovative company that is revolutionizing the way people shop and interact with our brands. Apply today!**
If you're passionate about customer service, problem-solving, and delivering exceptional experiences, we want to hear from you! careerzynith is an equal opportunity employer committed to diversity, equity, and inclusion. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
**Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team.**
Apply Job!
Apply for this job