**Experienced Wholesale Customer Service Specialist – Runner Experience Expert**

At arenaflex, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive — whether it's a headspace, a feeling, or a finish line. Our company culture sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. We welcome everyone from every walk of life looking to inspire others through the power of movement — because we're all moving towards something. Let's run there. **Your Job:** As a Wholesale Runner Experience Specialist at arenaflex, you will provide industry-leading customer service to our retail partners and sales representatives. You will be a creative problem solver and provide key information to Sales to ensure a seamless experience for our retail partners. By building relationships within your territory, you will help our sales team and retail partners achieve success in our shared mission – helping more runners on their path to a better self with the best gear in the industry. You will provide professional support and superior customer experience at every touchpoint and be part of the most renowned team in the business! **Responsibilities:** * Communicate with internal and external customers via phone, email, and other communication channels, providing timely responses to questions and order requests and building relationships * Provide product pricing and availability quotes * Complete all facets of order management, including placing new orders, revising existing orders, processing returns, managing future product reservations, providing updates, and other tasks * Access and combine information from multiple systems to provide order details and analyze problems when they occur * Understand the science and technology behind arenaflex performance gear to enable product conversations * Manage time effectively by prioritizing and multi-tasking * Use daily reporting to manage orders in your territory as needed * Track and report recurring problems and act as a problem identifier and solver * Monitor customer orders and provide Sales and retailers with the needed updates * Work with Credit to resolve invoicing errors * Other duties as assigned **Qualifications:** * Associate degree or equivalent combination of experience preferred * 1+ years customer service experience required, 2+ preferred * Knowledge of athletic footwear, athletic apparel, and sports bras preferred * Strong interpersonal skills and the ability to deal with adverse situations positively * Computer proficiency: Word, Excel, Outlook, and Zendesk (preferred) or other similar CRM * Accuracy in typing, spelling, and grammar * Proven ability to work effectively independently as well as with a team * Ability to work in a fast-paced environment while maintaining a positive attitude * Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication * Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company * Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another * Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments' operations and/or morale; "connecting the dots" * Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary * Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the arenaflex community * Embraces and lives the arenaflex values! **Compensation:** Our compensation reflects the cost of labor across US geographic markets. For this role, the hourly wage ranges from $18.79 to $20.10, depending on your geographic location. Employees based out of the arenaflex Seattle HQ office receive an hourly rate of $21.50, and these positions follow a hybrid schedule that includes three days per week in the office. **Other:** arenaflex is proud to offer a robust benefits package to our employees and their families! Benefits include medical, dental, vision, life and ADD insurance, disability insurance, HSA and employer contribution, FSA, family fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. Paid Time Off includes three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave. Bonus – in addition to base pay, arenaflex employees may also be offered an annual bonus based on company performance. Perks include product discounts, employee recognition, fitness discounts, volunteer and donation benefits. **Why Join arenaflex?** * arenaflex is a leader in the industry, and you'll have the opportunity to work with the best and brightest in the business * Our company culture is built on a foundation of innovation, creativity, and collaboration – you'll be part of a team that is passionate about making a difference * We offer a comprehensive benefits package that includes medical, dental, vision, life and ADD insurance, disability insurance, HSA and employer contribution, FSA, family fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance * Paid Time Off includes three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave * Bonus – in addition to base pay, arenaflex employees may also be offered an annual bonus based on company performance * Perks include product discounts, employee recognition, fitness discounts, volunteer and donation benefits **How to Apply:** If you're a motivated and customer-focused individual who is passionate about the power of movement, we encourage you to apply for this exciting opportunity! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job