Experienced Virtual Customer Care Representative – Community Management and Customer Relations
At careerzynith, we're passionate about building more than just homes – we're dedicated to creating extraordinary experiences for our Homeowners, Communities, and Associates. As a leading homebuilder, we're committed to making a lasting impact in the lives of those we serve. With a strong focus on quality, customer service, and community involvement, we're seeking an experienced Virtual Customer Care Representative to join our team.
**About careerzynith**
careerzynith is one of the nation's leading homebuilders, recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. We're proud of our reputation for building quality homes and providing exceptional customer service. Our commitment to making a positive impact in the communities we serve is evident in our community involvement and charitable initiatives.
**Join a Company that Empowers You to Build Your Future**
As a Virtual Customer Care Representative at careerzynith, you'll have the opportunity to make a real difference in the lives of our Homeowners and Communities. You'll be responsible for managing and overseeing homes under warranty in assigned community(s), promoting positive working relationships with customers and trade partners, and coordinating the work of careerzynith trade partners. If you're passionate about delivering exceptional customer service and building strong relationships, we want to hear from you.
**Your Responsibilities on the Team**
* Promote, facilitate, and foster positive working relationships with careerzynith customers and trade partners
* Regularly exercise sound judgment and discretion when working with homeowners and trade partners
* Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
* Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
* Proactively remedy any trade partner scheduling, communication, or payment related issues
* Ability to understand manufacturer recommendations for use and application of their products
* Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
* Review and certify the completion of each home within their community
* Manage, supervise and direct all aspects of customer relations for an assigned community
* Conduct field meetings with trade partners, construction staff and sales staff as needed
* Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
* Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage
**Requirements**
* High School Diploma or equivalent required, or equivalent work experience
* Bachelor's degree in related field preferred
* Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
* Valid Driver's License with good driving record
* Valid auto insurance coverage
* Advanced knowledge of scheduling, budgeting and document management
* Ability to read and interpret blue prints
* Computer literacy and proficient in MS Office products (Word and Excel)
* Excellent follow-up, communication (written and verbal) and time management skills
**Contacts**
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners
**Physical & Office/Site Presence Requirements**
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.
**Life at careerzynith**
At careerzynith, we're committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At careerzynith, we believe in investing in our Associates, empowering them to thrive both personally and professionally.
**Why Join careerzynith?**
* Be part of a company that's making a positive impact in the lives of our Homeowners and Communities
* Enjoy a comprehensive benefits package designed to enhance your well-being and professional growth
* Have the opportunity to work with a talented and dedicated team of professionals
* Be empowered to build your future and achieve your career goals
* Enjoy a dynamic and supportive work environment that fosters growth and development
**How to Apply**
If you're passionate about delivering exceptional customer service and building strong relationships, we want to hear from you. Apply now to join our team as a Virtual Customer Care Representative at careerzynith.
Apply for this job
**About careerzynith**
careerzynith is one of the nation's leading homebuilders, recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. We're proud of our reputation for building quality homes and providing exceptional customer service. Our commitment to making a positive impact in the communities we serve is evident in our community involvement and charitable initiatives.
**Join a Company that Empowers You to Build Your Future**
As a Virtual Customer Care Representative at careerzynith, you'll have the opportunity to make a real difference in the lives of our Homeowners and Communities. You'll be responsible for managing and overseeing homes under warranty in assigned community(s), promoting positive working relationships with customers and trade partners, and coordinating the work of careerzynith trade partners. If you're passionate about delivering exceptional customer service and building strong relationships, we want to hear from you.
**Your Responsibilities on the Team**
* Promote, facilitate, and foster positive working relationships with careerzynith customers and trade partners
* Regularly exercise sound judgment and discretion when working with homeowners and trade partners
* Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
* Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
* Proactively remedy any trade partner scheduling, communication, or payment related issues
* Ability to understand manufacturer recommendations for use and application of their products
* Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
* Review and certify the completion of each home within their community
* Manage, supervise and direct all aspects of customer relations for an assigned community
* Conduct field meetings with trade partners, construction staff and sales staff as needed
* Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
* Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage
**Requirements**
* High School Diploma or equivalent required, or equivalent work experience
* Bachelor's degree in related field preferred
* Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
* Valid Driver's License with good driving record
* Valid auto insurance coverage
* Advanced knowledge of scheduling, budgeting and document management
* Ability to read and interpret blue prints
* Computer literacy and proficient in MS Office products (Word and Excel)
* Excellent follow-up, communication (written and verbal) and time management skills
**Contacts**
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners
**Physical & Office/Site Presence Requirements**
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.
**Life at careerzynith**
At careerzynith, we're committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At careerzynith, we believe in investing in our Associates, empowering them to thrive both personally and professionally.
**Why Join careerzynith?**
* Be part of a company that's making a positive impact in the lives of our Homeowners and Communities
* Enjoy a comprehensive benefits package designed to enhance your well-being and professional growth
* Have the opportunity to work with a talented and dedicated team of professionals
* Be empowered to build your future and achieve your career goals
* Enjoy a dynamic and supportive work environment that fosters growth and development
**How to Apply**
If you're passionate about delivering exceptional customer service and building strong relationships, we want to hear from you. Apply now to join our team as a Virtual Customer Care Representative at careerzynith.
Apply for this job