Experienced Videophone Customer Care Agent, Tier 2 - Remote

At arenaflex, we're revolutionizing the way people connect and communicate. As a pioneering organization dedicated to enhancing communication access for everyone, we're passionate about creating meaningful human connections through our innovative solutions in communication technology. Our mission is to connect people every day, facilitating every conversation with precision and a touch of humanity. We're proud to offer a Video Relay Service (VRS) for the Deaf, who use American Sign Language (ASL), allowing seamless communication in their preferred language.Additionally, we provide cutting-edge captioned telephone services to ensure every conversation is effortlessly accessible. Our team is driven by a shared passion and commitment to excellence, making us leaders in our field. Join arenaflex as a Tier 2 Customer Support Specialist As a key member of our customer support team, you'll play a crucial role in providing exceptional support and care to our customers and trainers nationwide. You'll tackle escalated inquiries from Tier 1 support and manage accounts, ensuring a seamless experience for all.Your expertise will help users navigate technical challenges, offering guidance on our hardware, software, and network services to enhance customer satisfaction. Key Responsibilities: * Serve as a key escalation point for Tier 1 support, offering solutions and exceptional service. * Address a broad range of inquiries, including account management, new product installation, and technical challenges. * Advocate for our products, features, and services, enhancing customer experience. * Offer support through various channels including email, videophone, live chat, ensuring accessibility for all customers.* Ensure compliance with regulatory standards, maintaining the highest level of service integrity. * Assist with complex issues and overflow calls, showcasing problem-solving skills. * Support customers with product installations across diverse network devices. * Adhere to department policies and contribute to team success through additional duties as needed. Requirements: * High School diploma or equivalent required; Associate degree or higher preferred. * At least two years of customer service experience; proficiency in network configurations and support for various operating systems preferred.* Exceptional interpersonal and communication skills, with a focus on teamwork and cross-department collaboration. * Ability to work independently, managing time and tasks efficiently. * Detail-oriented with strong multitasking skills. * Adaptability in fast-paced environments, with a proficiency in MS Windows and understanding of network components. * Minimum typing speed of 45+ wpm. * Must be fluent in American Sign Language (ASL). Physical Requirements: * Reliable attendance with flexibility for various shifts, including nights, weekends, and holidays.* Comfortable with extended periods of computer use, sitting or standing, and using ASL. * Ability to lift and move equipment weighing 30-50lbs. Commitment To Confidentiality:This role requires access to sensitive and confidential information. It is crucial that the candidate possesses the highest level of integrity to maintain confidentiality. Why Join arenaflex? * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure success * Flexible work arrangements, including remote work options : If you're passionate about delivering exceptional customer care and making a difference in people's lives, we encourage you to apply through our career page.We're committed to equal employment opportunities and welcome applicants from diverse backgrounds. Employment Type: Full-Time We're excited to hear from you! to at arenaflex and be a part of revolutionizing communication access for everyone. Work Environment and Company Culture Highlights at arenaflex At arenaflex, we're dedicated to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer care and making a difference in people's lives.We believe in: * Collaboration and teamwork : We work together to achieve common goals and support each other in our roles. * Continuous learning and development : We invest in our employees' growth and development, providing comprehensive training and support to ensure success. * Recognition and rewards : We recognize and reward outstanding performance, celebrating our employees' achievements and contributions. * Flexible work arrangements : We offer flexible work arrangements, including remote work options, to support work-life balance and employee well-being.Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers. We offer: * Comprehensive training and support : We provide comprehensive training and support to ensure success in our roles. * Opportunities for career growth and advancement : We offer opportunities for career growth and advancement, helping our employees achieve their career goals. * Professional development and mentorship : We invest in our employees' growth and development, providing professional development and mentorship opportunities.* Recognition and rewards : We recognize and reward outstanding performance, celebrating our employees' achievements and contributions. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation and benefits package, including: * Competitive salary and benefits : We offer a competitive salary and benefits package, including medical, dental, and vision coverage. * Flexible work arrangements : We offer flexible work arrangements, including remote work options, to support work-life balance and employee well-being.* Recognition and rewards : We recognize and reward outstanding performance, celebrating our employees' achievements and contributions. * Comprehensive training and support : We provide comprehensive training and support to ensure success in our roles. Conclusion If you're passionate about delivering exceptional customer care and making a difference in people's lives, we encourage you to apply through our career page. We're committed to equal employment opportunities and welcome applicants from diverse backgrounds.at arenaflex and be a part of revolutionizing communication access for everyone.