**Experienced Videophone Customer Care Agent, Tier 1 (Remote) – American Sign Language (ASL) Specialist**

At arenaflex, we're passionate about harnessing the power of language to connect diverse people and enrich the human experience. As a leading provider of language services, we strive to increase diversity, equity, inclusion, and accessibility for underrepresented communities through innovative communication solutions. We're now seeking an experienced Videophone Customer Care Agent, Tier 1 (Remote) to join our team of dedicated professionals who share our mission. **About arenaflex** arenaflex is a minority-owned company committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our employees. Our impact vision and plan extend to supporting employment opportunities for diverse employees, customers, and communities. As a global leader in language services, we combine patented technology with human-centric solutions to provide call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. **Job Summary** As a Videophone Customer Care Agent, Tier 1 (Remote), you will be responsible for providing exceptional customer support to our clients and customers nationwide through videophone calls. Your primary duties will include account management, basic customer support, troubleshooting, and providing training to customers on our products and services to achieve a high level of customer satisfaction. If you're fluent in American Sign Language (ASL) and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **Essential Duties and Responsibilities** * Provide support to existing and potential customers with a range of answers to questions, including but not limited to account, new product installation, and general questions. * Promote company products, features, and services to customers. * Provide a friendly and supportive customer experience through videophone calls. * Resolve issues received through email, videophone, live chat, and other contact methods. * Provide support for the functionality and features of all applicable products and services. * Follow department policies and procedures. * Ensure compliance with FCC regulatory requirements related to the service. * Complete other duties and projects as assigned. **Supervisory Responsibility** This position has no supervisory responsibilities. **Travel Requirements** Less than 25%. **Education** * Required: High School diploma or better **Experience** * Minimum 1 year of experience in customer service or equivalent experience. **Knowledge, Skills, and Abilities** * Must be fluent in American Sign Language (ASL). * Candidate must have a professional and courteous phone and electronic communications presence. * Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization. * Good customer service and knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction. * Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Able to complete work assignments independently or with minimal supervision and guidance. * Must be able to manage cases and time effectively. * Must be detail-oriented and proficient at multitasking. * Strong adaptability and capacity to work in fast-paced environments. * Employees must have a solid basic comprehension and application with using computers in an MS Windows environment. * Must be able to type 45+ wpm. * Positive attitude, team player, good interpersonal communication skills, and able to work across company departments. **Working Conditions and Physical Requirements** * Punctual and reliable attendance. * Ability to sit and/or stand at a desk and work with a computer for extended periods of time. * Ability to sign using ASL for extended periods of time. * Ability to lift and move equipment 30-50lbs. * Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required. * At-home employees require a high-speed internet connection and a confidential working space with a desk and chair. * Workstation must have an Ethernet connection. **Disclaimer** This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of arenaflex. It is essential that applicants possess the requisite integrity to maintain the information in strictest confidence. **Equal Employment Opportunity** arenaflex is an EOE, Disability/Age Employer. **Why Join arenaflex?** * Competitive compensation and benefits package. * Opportunities for career growth and professional development. * Collaborative and inclusive work environment. * Flexible work arrangements, including remote work options. * Comprehensive training and support to ensure your success. **How to Apply** If you're a motivated and customer-focused individual who is passionate about language and communication, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by email to [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job