**Experienced Vendor Customer Success Manager – Global Partnership Development and Performance Optimization**

At arenaflex, we're revolutionizing the way people shop for their homes by delivering exceptional experiences through cutting-edge technology and genuine human empathy. Our award-winning Customer Service & Sales Teams are the heart of that mission, and we're looking for dynamic leaders to join our fast-paced, remote environment and help shape the future of customer satisfaction and sales excellence. As a Vendor Customer Success Manager, you'll drive positive and impactful partnerships with our Vendors globally, treating every day as an opportunity to champion our customers, exceed performance targets, and strengthen business growth. If you're a seasoned professional with a passion for building strong relationships, driving performance improvements, and navigating global markets, we want to hear from you. **What You'll Do** As a key member of our Vendor Customer Success Team, you'll be responsible for leading and executing against a site strategy for your key account / Service Partner, effectively delivering KPI / operational improvements through effective governance. Your primary focus will be on building and maintaining strong relationships with your Service Partner region/site, driving high stakeholder satisfaction, and providing regular updates and visibility to both arenaflex and service partner stakeholders. Some of your key responsibilities will include: * Leading and executing against a site strategy for your key account / Service Partner, effectively delivering KPI / operational improvements through effective governance * Being the primary point of contact for your Service Partner region/site, building and maintaining strong relationships that drive high stakeholders satisfaction * Providing regular updates and visibility to both arenaflex and service partner stakeholders, leading WBRs for your site, and providing weekly narrative through weekly email updates * Leading on change adoption, assuring that process changes and adherence is effectively tracked and adopted across your service partner site(s) * Effective and timely escalation of issues that arise which are blocking progress to site strategy or contracted standards * Maintaining an onsite in-person presence by attending on-site once a month, including all QBRs (this includes global travel to Europe & Asia, with a minimum of 50% travel time) **What You'll Need** To succeed in this role, you'll need to possess a unique blend of skills, experience, and personal qualities. Here are some of the essential qualifications we're looking for: * Proven experience operating in a Customer Success, Vendor Management, or BPO Operations function, with global or multi-regional exposure being advantageous * Demonstrable knowledge of how to effectively manage outsourced vendor relationships and drive performance improvements * Excellent written and verbal communication, assertiveness, and strong relationship building skills * Proficient understanding of how, and when, to leverage supporting tools & systems to achieve measurable business improvements * Capability to lead through influence and governance rather than direct management * To be a proactive self-starter, decisive, and able to quickly pivot and implement improvement opportunities with agility * Excellent analytical and problem-solving skills, with a strong attention to detail and process-focused mindset * Ability to deliver timely and constructive feedback to both internal and external stakeholders * Intermediate User knowledge of IT systems and Applications (Google Suite/ Microsoft Office) * Flexibility to work effectively across time zones and cultures **What We Offer** As a Vendor Customer Success Manager at arenaflex, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a dynamic and fast-paced work environment, with a focus on innovation, creativity, and continuous learning. Some of the benefits you can expect include: * Competitive salary and bonus structure * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for professional growth and development, including training and education programs * Collaborative and inclusive work environment, with a focus on diversity, equity, and inclusion * Flexible work arrangements, including remote work options and flexible hours * Access to cutting-edge technology and tools, including Google Suite and Microsoft Office * Recognition and rewards for outstanding performance and contributions **About arenaflex** arenaflex is one of the world's largest online destinations for the home. Whether you work in our global headquarters or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we're confident that arenaflex will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, arenaflex is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. **How to Apply** If you're a motivated and results-driven professional with a passion for building strong relationships and driving performance improvements, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our mission to deliver exceptional customer experiences. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. **Candidate Privacy Notice** Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [insert contact information]. Apply for this job