**Experienced TPO Customer Service Representative – Pacific Time Zone**

Join arenaflex, a leading organization in the mortgage industry, as we seek an experienced TPO Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will play a vital role in ensuring the success of our TPO partners by providing exceptional support and service. If you have a passion for delivering outstanding customer experiences and a strong background in the mortgage industry, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a forward-thinking organization that is dedicated to providing innovative solutions to the mortgage industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner among TPO partners and industry professionals. At arenaflex, we believe in fostering a culture of inclusivity, diversity, and growth, where every employee has the opportunity to thrive and reach their full potential. **Job Summary** As a TPO Customer Service Representative, you will be responsible for ensuring that all TPO partners are properly affiliated with our Union Home Third Party Origination channel, providing daily technical support, and maintaining a list of activities related to TPO that are not specific to the manufacturing process. This role requires a strong and diverse skillset, including excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. **Key Responsibilities** * Enhance and execute standard onboarding routine for all new TPO partners * Responsible for New TPO Partner Approvals, Renewals, and/or De-Activations * Responsible for 3rd Party Processing Company Approvals, Renewals, and/or De-Activations * Responsible for Warehouse providers' Approvals, Renewals, and/or De-Activations * Responsible for maintaining master contact lists of internal and external TPO Partners * Responsible for delivery of daily rate sheets to external partners * VA Sponsorship Process Approvals, Renewals, and/or De-Activations * Enhance and execute standard processes related to our White Glove Process * Responsible for execution of Bulletin process as directed by leadership of TPO * Maintain timely and accurate information in regards to TPO web presence * Liaison for Union University to ensure training needs are executed and delivered * Develop and implement standard training routine for all new TPO partners * Daily Broker/Account Manager Technical Issue Support * Loan Level issue diagnosis and error resolution * Direct Assistance (phone/video) with questions/ system issues * Meet crucial deadlines requested **Essential Qualifications** * High school diploma or equivalent * 2+ years of work experience in the mortgage industry, TPO/Wholesale environment preferred but not required * Strong communication skills and the ability to work in a fast-paced environment * Experience managing multiple tasks and deadlines routinely * Experience dealing directly with consumers and/or business partners * Strong attention to detail and ability to multi-task **Preferred Qualifications** * Experience working in a customer service role, preferably in the mortgage industry * Knowledge of mortgage industry regulations and compliance * Experience with CRM software and other industry-specific tools * Strong analytical and problem-solving skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and manage multiple tasks and deadlines * Strong attention to detail and ability to multi-task * Experience dealing directly with consumers and/or business partners * Strong analytical and problem-solving skills * Ability to learn and adapt to new systems and processes **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a TPO Customer Service Representative, you will have access to: * Comprehensive training programs to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * A collaborative and supportive work environment * A competitive salary and benefits package **Work Environment and Company Culture** arenaflex is a remote-friendly organization, offering a flexible and dynamic work environment. Our company culture is built on the principles of inclusivity, diversity, and growth, where every employee has the opportunity to thrive and reach their full potential. We value our employees' contributions and recognize their hard work and dedication. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * A competitive salary * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex. Apply for this job