Experienced Technical Support Representative for Technology Solutions - Remote Work Opportunity
Introduction to Teleperformance Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance, and we believe that when employees are happy and healthy, they are more productive, creative, and engaged. Job Overview We are seeking an experienced Technical Support Representative to join our team, working remotely to provide front-line, first-level technical assistance for consumers. As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns related to our client's high-speed internet services. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are passionate about technology and providing exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide front-line, first-level technical assistance for consumers, supporting client-specific high-speed internet services and delivering an exceptional customer experience Resolve technical problems within a fast-paced, customer-facing environment, troubleshooting and issue resolution assistance with client service and/or devices specific issues, including internet connectivity and performance troubleshooting Support customer needs related to client-specific high-speed internet services and/or devices, including troubleshooting, triage, and additional required resolution techniques Deliver in-scope support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration Demonstrate advanced product knowledge and the ability to solve customer issues, resolving customer issues on the first call as frequently as possible Open and manage trouble ticket systems for user issues, data network, OS issues, and adhere to all work schedule assignments Be patient, courteous, and friendly with customers at all times, demonstrating a positive attitude and addressing and solving technical problems in a timely manner Essential Qualifications Must be over 18 years of age High school diploma or equivalent Comfort with desktop computer systems Proven oral and written communication skills Familiarity with personal computers, operating systems, software, and computer terminology Demonstrated problem-solving skills Ability to work independently and multi-task Preferred Qualifications Previous experience in technical support or a related field Advanced knowledge of computer hardware and software Experience with troubleshooting and issue resolution Excellent communication and customer service skills Work from Home Requirements Internet connection requirements: minimum subscribed download rate equal to or exceeds 12.0 Mbps, minimum subscribed upload rate equal to or exceeds 3.0 Mbps, ISP must have no packet loss and ping under 50ms Proof of internet speed required Clean and quiet workspace What We Offer At Teleperformance, we offer a range of benefits, including: Paid training Competitive wages Full benefits (medical, dental, vision, 401k, and more) Paid time off Employee wellness and engagement programs Career Growth Opportunities We believe in providing opportunities for our employees to grow and develop their careers. With a range of training programs and opportunities for advancement, you can take your career to the next level. Our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company, and we believe that you can achieve similar success. Company Culture At Teleperformance, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged, and we strive to provide a workplace that is conducive to happiness and a healthy work-life balance. How to Apply If you are a motivated and customer-focused individual who is passionate about technology and providing exceptional customer experiences, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your application, and we will be in touch soon to discuss your qualifications further. Simple Application Process Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Conclusion Don't miss out on this exciting opportunity to join our team as a Technical Support Representative. With a range of benefits, opportunities for career growth, and a commitment to creating a culture of inclusion and diversity, we believe that Teleperformance is the perfect place to take your career to the next level. Apply now and start your journey with us today! Apply for this job