Experienced Technical Support Engineer for Federated GraphQL Ecosystem – Remote Opportunity with Netflix

Introduction to Netflix and API Federation Netflix is a global leader in the entertainment industry, providing services to over 270 million paid memberships across 190 countries. The company's success is built on its ability to deliver high-quality content to its users, and this is made possible by the innovative work of its engineering teams. One such team is the API Federation and Developer Experience team, which is responsible for building the federated GraphQL infrastructure and productivity tools that power product APIs across Netflix. This team plays a critical role in enabling Netflix engineers to build and deliver innovative products quickly and with high confidence. About the API Federation and Developer Experience Team The API Federation and Developer Experience team is committed to building a diverse and inclusive team that brings new perspectives to the table. The team's mission is to provide an API development platform that is expressive, extensible, and reliable, and to foster connection and collaboration across Netflix through clear contracts and a rock-solid runtime. The team is dedicated to providing its customers with systems that are scalable, documented, observable, and easy to operate. Job Overview We are seeking a talented Technical Support Engineer to join the API Federation and Developer Experience team. As a Technical Support Engineer, you will play a critical role in onboarding and supporting hundreds of internal engineering customers onto our Federated GraphQL ecosystem. This will involve both proactive support of customers migrating to GraphQL, as well as on-call support during business hours. You will also be responsible for writing excellent documentation for our internal partners and helping guide the team's engineering priorities to increase customer joy and improve the developer ergonomics of our products. Key Responsibilities Work with a large and diverse array of partners who depend on our products to build software every day Dig into problems and troubleshoot collaboratively Write excellent documentation (we believe that "it's not done if it's not documented") Balance between the priorities of our home engineering team and the needs of our customers Multitask while juggling a lot of context Requirements for Success To be successful in this role, you will need to have a strong knowledge of GraphQL (bonus points for Apollo Federation) and some combination of the following work experience: 3+ years of experience in second-line technical support for enterprise software products 3+ years in technical solutions engineering 3+ years of engineering developer-oriented products In addition to these technical requirements, you will need to have excellent technical writing skills, debugging and troubleshooting skills, and a customer-oriented mindset. Nice to have experience with Java and/or JVM ecosystem. What We Offer At Netflix, we offer a competitive salary and a comprehensive benefits package, including: Health Plans Mental Health support 401(k) Retirement Plan with employer match Stock Option Program Disability Programs Health Savings and Flexible Spending Accounts Family-forming benefits Life and Serious Injury Benefits We also offer paid leave of absence programs and flexible time off. Our compensation structure consists solely of an annual salary, and we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. Our Culture and Environment Netflix is a unique culture and environment that values diversity, inclusion, and innovation. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. We are committed to building a diverse and inclusive team that brings new perspectives to the table. Career Growth Opportunities At Netflix, we offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities to work on high-impact projects. We are committed to helping our employees grow and develop their skills, and we offer a range of resources to support career development. Learning Benefits We believe in the importance of continuous learning and development, and we offer a range of learning benefits, including: Training and development programs Mentorship Opportunities to work on high-impact projects Access to industry conferences and events Work Environment We offer a remote work environment, and we are open to candidates from all over North America. We value what you can do, from anywhere, and we offer a range of tools and resources to support remote work. Conclusion If you are a talented Technical Support Engineer looking for a new challenge, we encourage you to apply for this role. We are committed to building a diverse and inclusive team, and we value a great attitude and a willingness to learn above all. Don't worry if you don't meet every single requirement - we want to hear from you. Submit your application today and join our team of innovative and talented engineers. Apply Now Don't hesitate to apply for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job