**Experienced Technical Support / Customer Service Representative – Remote Work Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a member of our remote team, you'll be part of a global organization that values diversity, inclusivity, and employee growth, earning recognition as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." **A Career Powered by Your Potential** At blithequark, we believe that every individual has the potential to excel in a career that brings them joy and fulfillment. That's why we're committed to providing our employees with the training, tools, and support they need to succeed. As a Technical Support / Customer Service Representative, you'll have the opportunity to develop your skills, build meaningful relationships with customers, and contribute to the success of our organization. **What You'll Do in This Role** As a Technical Support / Customer Service Representative, you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Being an amazing problem-solver * Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables * Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offering additional products and/or services * Delivering expert customer experiences with a smile **Your Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in It for You** At blithequark, we're committed to investing in our employees' growth and well-being. As a Technical Support / Customer Service Representative, you'll enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join Our Team of Game-Changers** If you're passionate about delivering exceptional customer experiences and are looking for a career that will challenge and reward you, we invite you to apply for this exciting opportunity. As a member of our remote team, you'll be part of a global organization that values diversity, inclusivity, and employee growth. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." **Job Type:** Full-time **Pay:** From $16.00 per hour **Benefits:** * 401(k) * Dental insurance * Employee assistance program * Health insurance * Professional development assistance * Referral program **Application Question(s):** * Please provide your direct email address. **Work Location:** Remote Ready to Join Our Team? If you're excited about this opportunity, click the link below to apply: Apply Job! Apply for this job