Experienced Technical Support / Customer Service Representative – Remote Opportunity with careerzynith
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join careerzynith as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a member of our team, you'll be part of a global organization that values diversity, inclusivity, and employee growth, with a reputation for being one of the "World's Best Workplaces."
**A Career Powered by You**
At careerzynith, we're not just looking for talented individuals; we're seeking game-changers who share our passion for delivering outstanding customer experiences. As a Technical Support / Customer Service Representative, you'll join a diverse team of professionals from over 70 countries, united by a common goal: to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
**Career Growth and Personal Development**
We believe in investing in our people, and we're committed to helping you grow both professionally and personally. With careerzynith, you'll have access to a range of FREE Learning and Leadership Development programs, designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, so there's real career growth potential.
**What You'll Do in This Role**
As a Technical Support / Customer Service Representative, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver
* Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offering additional products and/or services
* Delivering expert customer experiences...with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's in It for You**
As an careerzynith employee, you'll enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the Best Version of You!**
If you're ready to take your career to the next level and join a dynamic team of game-changers, apply today! We can't wait to hear from you.
**Location:** USA, OH, Work-at-Home
**Language Requirements:** English
**Time Type:** Full time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Equal Opportunity Employer:** careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
**Apply Now!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply To This Job
Apply for this job
**A Career Powered by You**
At careerzynith, we're not just looking for talented individuals; we're seeking game-changers who share our passion for delivering outstanding customer experiences. As a Technical Support / Customer Service Representative, you'll join a diverse team of professionals from over 70 countries, united by a common goal: to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
**Career Growth and Personal Development**
We believe in investing in our people, and we're committed to helping you grow both professionally and personally. With careerzynith, you'll have access to a range of FREE Learning and Leadership Development programs, designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, so there's real career growth potential.
**What You'll Do in This Role**
As a Technical Support / Customer Service Representative, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver
* Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offering additional products and/or services
* Delivering expert customer experiences...with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's in It for You**
As an careerzynith employee, you'll enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the Best Version of You!**
If you're ready to take your career to the next level and join a dynamic team of game-changers, apply today! We can't wait to hear from you.
**Location:** USA, OH, Work-at-Home
**Language Requirements:** English
**Time Type:** Full time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Equal Opportunity Employer:** careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
**Apply Now!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply To This Job
Apply for this job