Experienced Technical Support / Customer Service Representative - Remote Night Shift Opportunity at careerzynith
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join careerzynith as a Technical Support / Customer Service Representative, working from the comfort of your own home on a night shift schedule.
**About careerzynith**
careerzynith is a forward-thinking global organization that has earned numerous accolades for its commitment to fostering a people-first, inclusive culture. Our company values diversity, equity, and inclusion, and we're proud to have been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're a team of game-changers from over 70 countries, united by our passion for delivering exceptional customer experiences and driving innovation through technology.
**Career Growth and Personal Development**
As a Technical Support / Customer Service Representative at careerzynith, you'll embark on a career journey that's tailored to your growth and development. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within. Our range of FREE Learning and Leadership Development programs will help you develop the skills and expertise needed to excel in your role and beyond.
**Key Responsibilities**
As a Technical Support / Customer Service Representative working from home on a night shift schedule, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
* Offering additional products and/or services
* Delivering expert customer experiences with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Ability to work an evening or overnight schedule
* Technical support experience preferred
* High school diploma or GED
* Quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* Desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's in it for you?**
As a Technical Support / Customer Service Representative at careerzynith, you'll enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the best version of you!**
If you're ready to embark on a career journey that's tailored to your growth and development, we invite you to apply today. Join our team of game-changers and discover why over 440,000 careerzynith employees around the globe call us their "employer of choice."
**Location:**
USA, OH, Work-at-Home
**Language Requirements:**
English
**Time Type:**
Full time
**Physical & Mental Requirements:**
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here.
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
**Apply Now:**
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a forward-thinking global organization that has earned numerous accolades for its commitment to fostering a people-first, inclusive culture. Our company values diversity, equity, and inclusion, and we're proud to have been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're a team of game-changers from over 70 countries, united by our passion for delivering exceptional customer experiences and driving innovation through technology.
**Career Growth and Personal Development**
As a Technical Support / Customer Service Representative at careerzynith, you'll embark on a career journey that's tailored to your growth and development. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within. Our range of FREE Learning and Leadership Development programs will help you develop the skills and expertise needed to excel in your role and beyond.
**Key Responsibilities**
As a Technical Support / Customer Service Representative working from home on a night shift schedule, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
* Offering additional products and/or services
* Delivering expert customer experiences with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Ability to work an evening or overnight schedule
* Technical support experience preferred
* High school diploma or GED
* Quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* Desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's in it for you?**
As a Technical Support / Customer Service Representative at careerzynith, you'll enjoy:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the best version of you!**
If you're ready to embark on a career journey that's tailored to your growth and development, we invite you to apply today. Join our team of game-changers and discover why over 440,000 careerzynith employees around the globe call us their "employer of choice."
**Location:**
USA, OH, Work-at-Home
**Language Requirements:**
English
**Time Type:**
Full time
**Physical & Mental Requirements:**
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here.
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
**Apply Now:**
Apply Job!
Apply for this job