**Experienced Technical Customer Care Specialist II – Inventory Management and Customer Support**

At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that drive the automotive industry forward. As a Technical Customer Care Specialist II, you'll play a vital role in providing top-notch technical support to our internal and external customers, ensuring seamless inventory management and data quality on our platforms, including Autotrader.com and other Cox Automotive sites. **About arenaflex** arenaflex is a leading provider of innovative automotive solutions, empowering dealerships, sales teams, and customers with cutting-edge technology and expert support. Our team is passionate about delivering exceptional customer experiences, and we're seeking a skilled Technical Customer Care Specialist II to join our ranks. **Responsibilities** As a Technical Customer Care Specialist II, you'll be responsible for: * **Daily Communication**: Engaging with fellow staff members, management, sales, vendors, and dealers through strong written and verbal communication skills. * **Troubleshooting/Problem Solving**: Resolving technical issues with inventory, images, and data load processes, utilizing effective troubleshooting procedures to achieve first-call resolution whenever possible. * **Order Fulfillment**: Managing dealer contracts through the inventory process, including working with third-party source vendors to set up initial inventory feeds for dealers. * **Back to Sales Process**: Reviewing resolved requests and confirming valid resolutions, troubleshooting, and following through until a valid resolution is received. * **Multi-tasking**: Completing multiple tasks by utilizing multiple systems (Homenet, Dataload, Salesforce, etc.) to achieve effective and efficient resolutions. * **Reporting**: Distributing necessary reports to dealers, sales, or other internal clients as required. * **Working Across Teams**: Establishing and maintaining partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales. * **Product Knowledge**: Maintaining a strong understanding of Cox Automotive's products and data load processes, as well as an understanding of Dealer Management Systems (ADP, Reynolds, etc.). * **Change Management**: Demonstrating flexibility to adjust to changing duties and responsibilities as the department and company evolve. * **Decision Making**: Taking action in solving problems while exhibiting judgment and realistic understanding of issues, utilizing troubleshooting processes to effectively arrive at decisions. * **Project SME**: Working as a Subject Matter Expert (SME) on special projects as needed. * **Additional Responsibilities**: Adjusting to changing/additional duties and responsibilities as the department and company change, including additional administrative duties, such as special projects and tasks. **Required Qualifications** * **Residency**: Must reside within the Central or Eastern Time Zone. * **Education**: High School Diploma/GED and 3 years of experience in a related field. Alternatively, a different combination of education and experience, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years of experience in a related field. * **Skills**: Ability to work in a fast-paced, deadline-oriented, multi-task, team environment with strong attention to detail. Proficiency in MS Outlook, Word, Excel, and PowerPoint. Ability to work on cross-functional teams with other staff and departments. * **Customer Service**: Strong orientation to customer service, exceptional interpersonal skills, excellent verbal and written communication skills, and demonstrated technical aptitude with troubleshooting experience. * **Adaptability**: Ability to learn quickly and retain knowledge, adapt in a changing environment, and work in a team-based environment as well as independently. * **Flexibility**: Ability to accommodate flexible hours with rotating Saturdays and overtime, as needed. **Preferred Qualifications** * **Technical Experience**: Experience with UNIX, SQL, and FTP. * **Database Support**: Experience with database support. * **Automotive Industry Knowledge**: Knowledge of the automotive industry is a plus. * **Technical Help Desk and/or Sales Support Experience**: Prefer work experience in a Technical Help Desk and/or Sales Support environment. * **Bilingual**: Bi-lingual is a plus. **What We Offer** At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Technical Customer Care Specialist II, you'll enjoy: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive team environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including rotating Saturdays and overtime **How to Apply** If you're a motivated and customer-focused individual with a passion for technical support and inventory management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. Apply Now! Apply for this job