**Experienced Technical Content Designer, Customer Service – Web & Cloud Application Development**

At arenaflex, we're shaping the future of global entertainment by providing an unparalleled streaming experience to our members worldwide. As a Technical Content Designer, Customer Service, you'll play a vital role in enhancing the support experience for our members and customer service agents. Join our vibrant and dynamic team at arenaflex, where innovation meets entertainment. **About arenaflex** arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to entertain the world by providing access to best-in-class TV series, documentaries, feature films, and games. We're committed to simplicity, excellence, and getting our members back to streaming. Our Global Customer Service (CS) organization focuses on providing amazing interactions with our subscribers worldwide. **The Role** Our Customer Service Content Strategy team helps provide information that customers and agents supporting customers need to enjoy arenaflex. We focus on making sure customers can easily find and use information they need about arenaflex's services and features when they need it. As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. **Responsibilities** * Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting * Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials) * Ensure consistent content style, tone, and format meet the evolving expectations of a global audience * Partner closely with support operations, localization, legal, product design, and engineering teams * Create, maintain, and update style guides and editorial training * Leverage multiple data sources to provide data-driven analysis and content recommendations **Qualifications** * BS/BA degree * 5+ years of relevant experience * Exceptional writing, editing, project management, and communications skills * Extensive technical or UI writing experience * Writing for customer service organizations or highly technical environments for a consumer audience * Experience writing for different platforms (e.g., computer, mobile, or TV) * Experience with information architecture and content management systems **Desired Qualities** * Independent, self-starter, innovative thinking, curious, action-oriented * Ability to drive improvements, strong relationship builder, superior communication skills, including storytelling * Highly adaptable and able to thrive in a fast-paced environment **Compensation and Benefits** * Competitive annual salary ($50,000 - $190,000) * Comprehensive benefits, including: + Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits * Paid leave of absence programs * Flexible time off for full-time salaried employees **Work Environment and Culture** * arenaflex is a unique culture and environment, where innovation meets entertainment * We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams * We approach diversity and inclusion seriously and thoughtfully * We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to helping you grow and develop your skills and expertise * We offer a range of training and development programs, including: + On-the-job training and mentorship + Online courses and certifications + Conferences and workshops + Leadership development programs **How to Apply** If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. **Note:** arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job