Experienced Tactical Loss Prevention Customer Service Associate II – San Jose, CA at careerzynith
At careerzynith, we're not just a leading off-price retailer – we're a vibrant community of innovators, thinkers, and doers. Our diverse team of over 90,000 associates across the globe is passionate about delivering an exceptional shopping experience to our customers. As a Tactical Loss Prevention Customer Service Associate II in San Jose, CA, you'll be part of our dynamic team that's dedicated to preventing loss, ensuring customer satisfaction, and upholding our company values.
**About careerzynith**
careerzynith is a Fortune 100 company and the world's leading off-price retailer, operating a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Our unique business model allows us to offer an unparalleled shopping experience, with a vast selection of designer and brand-name products at unbeatable prices. Whether you're working in our four global Home Offices, Distribution Centers, or Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact.
**Job Description**
As a Tactical Loss Prevention Customer Service Associate II, you'll play a critical role in supporting our District Loss Prevention Manager and Store Management in preventing potential loss and dishonesty. You'll be responsible for acting as a visual deterrent, wearing a body-worn camera, and maintaining a strong store partnership with store teams and loss prevention. Your primary focus will be on ensuring a positive customer shopping experience, while also exercising sound judgment in decision-making to protect the company brand and uphold our values.
**Key Responsibilities:**
* Maintain a proper and professional stance in the designated area at the front of the store
* Act as a visual deterrent to prevent potential loss/dishonesty
* Review and understand the Store Emergency Response Guide
* Wear a complete Company-approved uniform, including a Body Worn Camera
* Greet customers appropriately, demonstrate courtesy and respect
* Establish and maintain a position at the front of the store or in a department
* Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
* Observe and report any suspicious behavior or critical incidents to LP or store management
* Perform a closing safety sweep of the store with a member of management
* Adhere to all Company Policy and Procedure
* Document required incidents in AIIM Case Management
* Perform other duties as assigned
**Who We're Looking For:**
* Strong verbal and written communication skills
* Sound decision-making skills
* Ability to take initiative and perform well independently
* Prioritizes/organizes workload and manages time effectively
* Able to stand for long periods of time
* 0-2 years retail or security experience
**Benefits:**
* Associate discount
* EAP
* Smoking cessation
* Bereavement
* 401(k) Associate contributions
* Child care & cell phone discounts
* Pet & legal insurance
* Credit union
* Referral bonuses
* 401(k) match
* Medical/dental/vision
* HSA
* Health care FSA
* Life insurance
* Short/long-term disability
* Paid parental leave
* Paid holidays/vacation/sick
* Auto/home insurance discounts
* Scholarship program
* Adoption assistance
**Work Environment and Company Culture:**
At careerzynith, we're committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and growth. Our open-door policy encourages open communication, and we strive to provide a competitive salary and benefits package that recognizes the value of our associates. We're proud to be an equal opportunities employer and provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
**Compensation and Perks:**
This position has a starting pay range of $17.95 to $18.95 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about loss prevention and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
We look forward to welcoming you to our careerzynith family!
Apply for this job
**About careerzynith**
careerzynith is a Fortune 100 company and the world's leading off-price retailer, operating a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Our unique business model allows us to offer an unparalleled shopping experience, with a vast selection of designer and brand-name products at unbeatable prices. Whether you're working in our four global Home Offices, Distribution Centers, or Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact.
**Job Description**
As a Tactical Loss Prevention Customer Service Associate II, you'll play a critical role in supporting our District Loss Prevention Manager and Store Management in preventing potential loss and dishonesty. You'll be responsible for acting as a visual deterrent, wearing a body-worn camera, and maintaining a strong store partnership with store teams and loss prevention. Your primary focus will be on ensuring a positive customer shopping experience, while also exercising sound judgment in decision-making to protect the company brand and uphold our values.
**Key Responsibilities:**
* Maintain a proper and professional stance in the designated area at the front of the store
* Act as a visual deterrent to prevent potential loss/dishonesty
* Review and understand the Store Emergency Response Guide
* Wear a complete Company-approved uniform, including a Body Worn Camera
* Greet customers appropriately, demonstrate courtesy and respect
* Establish and maintain a position at the front of the store or in a department
* Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
* Observe and report any suspicious behavior or critical incidents to LP or store management
* Perform a closing safety sweep of the store with a member of management
* Adhere to all Company Policy and Procedure
* Document required incidents in AIIM Case Management
* Perform other duties as assigned
**Who We're Looking For:**
* Strong verbal and written communication skills
* Sound decision-making skills
* Ability to take initiative and perform well independently
* Prioritizes/organizes workload and manages time effectively
* Able to stand for long periods of time
* 0-2 years retail or security experience
**Benefits:**
* Associate discount
* EAP
* Smoking cessation
* Bereavement
* 401(k) Associate contributions
* Child care & cell phone discounts
* Pet & legal insurance
* Credit union
* Referral bonuses
* 401(k) match
* Medical/dental/vision
* HSA
* Health care FSA
* Life insurance
* Short/long-term disability
* Paid parental leave
* Paid holidays/vacation/sick
* Auto/home insurance discounts
* Scholarship program
* Adoption assistance
**Work Environment and Company Culture:**
At careerzynith, we're committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and growth. Our open-door policy encourages open communication, and we strive to provide a competitive salary and benefits package that recognizes the value of our associates. We're proud to be an equal opportunities employer and provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
**Compensation and Perks:**
This position has a starting pay range of $17.95 to $18.95 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about loss prevention and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
We look forward to welcoming you to our careerzynith family!
Apply for this job