**Experienced Student Success Coach – Remote Customer Service Representative**

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference, one amazing student at a time. We invite you to join our team of dedicated professionals who are passionate about empowering students to reach their full potential. As an Experienced Student Success Coach – Remote Customer Service Representative, you'll play a vital role in helping students strive for academic excellence and achieve their educational goals. **About arenaflex** arenaflex is a leading education provider dedicated to delivering high-quality academic programs that cater to the diverse needs of students. Our mission is to provide a supportive and inclusive learning environment that fosters academic success, personal growth, and career development. We're committed to making a positive impact on the lives of our students and the communities we serve. **The Role** As an Experienced Student Success Coach – Remote Customer Service Representative, you'll be responsible for assisting students throughout their education program with arenaflex. You'll work from the comfort of your home office, interacting with students over the phone and responding to inquiries received through our systems. Your assigned schedule will define a 40-hour work week, with flexible hours to accommodate students from various time zones. **Key Responsibilities** * Support enrollment, student development, and retention services while ensuring a quality learning experience. * Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach. * Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success. * Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests. * Offer and teach students how to use resources to help maximize the success of each student. * Become a certified resume reviewer to provide resume and career development support. * Be a liaison for students, enabling them to connect with various departments. **What We're Looking For** * Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent) * Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential * Knowledge of academic policies and procedures * Ability to learn technical skills quickly * Excellent communication/listening skills, including a pleasant phone manner * Strong customer support focus and attention to details **What We Offer** * Salary Range between $23 and $24 per hour * Paid time off * Comprehensive medical, pharmaceutical, dental, and vision benefits * Health savings and flexible spending accounts * 401(k) Savings Plan * Life and Disability Insurance * Tuition assistance * Employee Stock Purchase Plan * Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from. * Become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches) * Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents. **Work Environment and Company Culture** At arenaflex, we value diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about making a difference in the lives of our students and the communities we serve. We're dedicated to fostering a culture of collaboration, innovation, and continuous learning. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to investing in the growth and development of our employees. We offer a range of training and development programs to help you enhance your skills and knowledge. As a Student Success Coach – Remote Customer Service Representative, you'll have opportunities to: * Develop your coaching and mentoring skills * Enhance your knowledge of academic policies and procedures * Improve your communication and interpersonal skills * Expand your network of professionals in the education sector * Pursue certifications and professional development opportunities **How to Apply** If you're passionate about empowering students to reach their full potential, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Application Question(s)** * You must have a Bachelor Degree for this role, have you graduated with a Bachelor degree? **Education** * Bachelor's (Preferred) **Work Location** * Remote Apply Job! Apply for this job