**Experienced Student Assistant – Customer Assistance and Processing Unit (Remote) at arenaflex**
**Join arenaflex's dynamic team as a Student Assistant in our Customer Assistance and Processing Unit (CAPU), where you will play a vital role in providing exceptional customer service to students, parents, and the general public.**
**About arenaflex**
arenaflex is a leading organization dedicated to providing innovative solutions and services to the education sector. Our mission is to empower students, educators, and institutions to achieve their full potential. As a Student Assistant in our CAPU, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on the lives of students and families.
**Job Summary**
We are seeking four highly motivated and detail-oriented students to join our CAPU team as Student Assistants. As a Student Assistant, you will provide accurate, prompt, and courteous customer service to students, parents, and the general public via phone, email, and in-person interactions. You will work closely with our Supervising Program Technician II and CAPU Manager to ensure that customer inquiries are resolved efficiently and effectively.
**Key Responsibilities**
* Provide exceptional customer service to students, parents, and the general public via phone, email, and in-person interactions
* Utilize computer skills to document customer contacts and input information as instructed and applicable
* Perform general customer account maintenance and updates as appropriate
* Provide technical assistance and education regarding WebGrants4Students access, navigation, and browser/display issues
* Troubleshoot technical registration issues for WebGrants4Students related to error messages received, including the escalation of technical errors for additional research and resolution
* Handle sensitive calls from customers, including distressed and upset customers, in a professional manner and referring them to a supervisor as appropriate/instructed
* Ensure more complex calls and issues are escalated appropriately for resolution by an analyst or supervisor/manager
* Review and process a variety of the most difficult, sensitive in nature, semi-technical supplemental program forms
* Correspond/respond to customers via e-mail and take appropriate action(s) in response to written correspondence
* Work in a team and Business Process Improvement environment and make recommendations for continuous improvements
* Tracks and log student forms as well as gathers telephone statistics for the program as instructed
**Requirements**
* Must be a college student attending classes during the regular term (Fall, Spring, and Winter, if applicable) at one of the accredited colleges or universities on our affiliation list
* To view our current affiliation list, please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
* Students must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students
* Students declared major must match the major(s) listed in the job posting
* Majors/Fields of Study: Accounting, Business Administration, Communications Studies, Finance, Economics, Public Policy and Administration, Computer Science & Engineering, and Computer Information System
**Preferred Qualifications**
* Ability to speak and write Spanish
* Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility
**Work Schedule**
* Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM
* The final work schedule will be determined by the supervisor
* Additional Work Schedule: Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks (winter, spring, and summer)
**Physical Requirements**
* Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation
**Working Conditions**
* Work is performed in a remote environment
* Students/Employees will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home
**Application Instructions**
* Please complete all fields of the employment application
* Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application
* Apply by: 3/31/2025
* Apply online at: Apply Now
**What We Offer**
* Competitive hourly rate
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Flexible work schedule
* Comprehensive training and support
**Join arenaflex's team today and become a part of our mission to empower students, educators, and institutions to achieve their full potential!**
Apply Now
**About arenaflex**
arenaflex is a leading organization dedicated to providing innovative solutions and services to the education sector. Our mission is to empower students, educators, and institutions to achieve their full potential. As a Student Assistant in our CAPU, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on the lives of students and families.
**Job Summary**
We are seeking four highly motivated and detail-oriented students to join our CAPU team as Student Assistants. As a Student Assistant, you will provide accurate, prompt, and courteous customer service to students, parents, and the general public via phone, email, and in-person interactions. You will work closely with our Supervising Program Technician II and CAPU Manager to ensure that customer inquiries are resolved efficiently and effectively.
**Key Responsibilities**
* Provide exceptional customer service to students, parents, and the general public via phone, email, and in-person interactions
* Utilize computer skills to document customer contacts and input information as instructed and applicable
* Perform general customer account maintenance and updates as appropriate
* Provide technical assistance and education regarding WebGrants4Students access, navigation, and browser/display issues
* Troubleshoot technical registration issues for WebGrants4Students related to error messages received, including the escalation of technical errors for additional research and resolution
* Handle sensitive calls from customers, including distressed and upset customers, in a professional manner and referring them to a supervisor as appropriate/instructed
* Ensure more complex calls and issues are escalated appropriately for resolution by an analyst or supervisor/manager
* Review and process a variety of the most difficult, sensitive in nature, semi-technical supplemental program forms
* Correspond/respond to customers via e-mail and take appropriate action(s) in response to written correspondence
* Work in a team and Business Process Improvement environment and make recommendations for continuous improvements
* Tracks and log student forms as well as gathers telephone statistics for the program as instructed
**Requirements**
* Must be a college student attending classes during the regular term (Fall, Spring, and Winter, if applicable) at one of the accredited colleges or universities on our affiliation list
* To view our current affiliation list, please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
* Students must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students
* Students declared major must match the major(s) listed in the job posting
* Majors/Fields of Study: Accounting, Business Administration, Communications Studies, Finance, Economics, Public Policy and Administration, Computer Science & Engineering, and Computer Information System
**Preferred Qualifications**
* Ability to speak and write Spanish
* Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility
**Work Schedule**
* Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM
* The final work schedule will be determined by the supervisor
* Additional Work Schedule: Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks (winter, spring, and summer)
**Physical Requirements**
* Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation
**Working Conditions**
* Work is performed in a remote environment
* Students/Employees will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home
**Application Instructions**
* Please complete all fields of the employment application
* Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application
* Apply by: 3/31/2025
* Apply online at: Apply Now
**What We Offer**
* Competitive hourly rate
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Flexible work schedule
* Comprehensive training and support
**Join arenaflex's team today and become a part of our mission to empower students, educators, and institutions to achieve their full potential!**
Apply Now