**Experienced Student Assistant – Customer Assistance and Processing Unit (Remote) at arenaflex**

**Job Type:** Part-time, Temporary, Non-Benefited Student Position **Location:** Remote (California, USA) **Job Description:** Are you a motivated and detail-oriented college student looking for a part-time opportunity to develop your customer service skills and gain valuable experience in a high-volume call center environment? Look no further! arenaflex is seeking five Student Assistants to join our Customer Assistance and Processing Unit (CAPU) team, providing accurate, prompt, and courteous customer service to students, parents, and the general public. **About arenaflex:** arenaflex is a leading organization dedicated to providing innovative solutions and services to support the education and well-being of students in California. Our mission is to empower students to achieve their academic and personal goals by providing exceptional customer service, expert guidance, and timely support. As a Student Assistant at arenaflex, you will be part of a dynamic team that is passionate about making a positive impact in the lives of students and their families. **Responsibilities:** As a Student Assistant in our CAPU team, you will be responsible for: * Providing accurate, prompt, and courteous customer service via incoming calls to students, parents, school financial aid administrators, and the financial aid community. * Ensuring compliance with the Information Practices Act and the Public Records Act when disclosing information to customers. * Utilizing computer skills to document customer contacts and input information as instructed and applicable. * Performing general customer account maintenance and updates as necessary. * Providing technical assistance and education regarding WebGrants4Students access, navigation, and browser/display issues. * Troubleshooting technical registration issues for WebGrants4Students related to error messages received, including the escalation of technical errors for additional research and resolution. * Handling sensitive calls from customers, including distressed and upset customers, in a professional manner and referring them to a supervisor as appropriate/instructed. * Ensuring more complex calls and issues are escalated appropriately for resolution by an analyst or supervisor/manager. * Reviewing and processing a variety of semi-technical supplemental program forms. * Corresponding/responding to customers via email and taking appropriate action(s) in response to written correspondence. * Working in a team and Business Process Improvement environment and making recommendations for continuous improvements. * Tracking and logging student forms as well as gathering telephone statistics for the program as instructed. **Requirements:** * Must be a college student attending classes during the regular term (Fall, Spring, and Winter, if applicable) at one of the accredited colleges or universities on our affiliation list. * To view our current affiliation list, please visit: * Students must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students. * Students declared major must match the major(s) listed in the job posting. * Majors/Fields of Study: Accounting, Business Administration, Communications Studies, Finance, Economics, Public Policy and Administration, Computer Science & Engineering, and Computer Information System. **Preferred Qualifications:** * Ability to speak and write Spanish. * Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. **Work Schedule:** * Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. * The final work schedule will be determined by the supervisor. * Student Assistants and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks (winter, spring, and summer). **Physical Requirements:** * Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation. **Working Conditions:** * Work is performed in a remote environment. * Students/Employees will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home. **Application Instructions:** * Please complete all fields of the employment application. * Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application. * Apply by: 6/30/2025 **Why Join arenaflex?** * Gain valuable experience in a high-volume call center environment. * Develop your customer service skills and learn to work with a diverse range of customers. * Work in a dynamic team that is passionate about making a positive impact in the lives of students and their families. * Enjoy flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. * Take advantage of opportunities for professional growth and development. * Work in a remote environment with the flexibility to work from home. **arenaflex is an Equal Opportunity Employer:** arenaflex is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are an equal opportunity employer. We are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. **arenaflex is a Disability-Friendly Employer:** arenaflex is committed to providing a workplace that is accessible and inclusive for all employees, including those with disabilities. We are happy to provide reasonable accommodations to support employees with disabilities and encourage applicants with disabilities to apply. **arenaflex is a Smoke-Free and Tobacco-Free Workplace:** arenaflex is a smoke-free and tobacco-free workplace. We are committed to providing a healthy and safe work environment for all employees and encourage applicants to refrain from smoking and tobacco use during work hours. **arenaflex is a Drug-Free Workplace:** arenaflex is a drug-free workplace. We are committed to providing a safe and healthy work environment for all employees and encourage applicants to refrain from using illicit substances during work hours. **arenaflex is a Workplace that Values Diversity, Equity, and Inclusion:** arenaflex is committed to creating a workplace that values diversity, equity, and inclusion. We welcome applications from diverse candidates and are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Apply for this job