**Experienced Strategic Customer Success Manager – Fortune 50-100 Accounts at arenaflex**

At arenaflex, we're revolutionizing the way people communicate through writing. Our vision is to make great writing accessible to everyone, and we're looking for a talented Strategic Customer Success Manager to join our team in the UK. As a key member of our Customer Success organization, you'll play a critical role in helping our Fortune 50-100 customers succeed with our product. **About arenaflex** arenaflex is a cutting-edge technology company that's changing the face of content creation. Our product is designed to help teams collaborate and create high-quality content at scale. With a strong focus on customer satisfaction, we're committed to delivering exceptional results and building long-term relationships with our clients. **The Opportunity** As our Strategic Customer Success Manager, you'll be responsible for driving customer success and growth across our Fortune 50-100 accounts. You'll work closely with our Director of Customer Success and other customer success managers to build a world-class customer success organization. Your primary focus will be on helping our customers achieve their goals and objectives through our product. **Key Responsibilities** * Act as the single point of contact for customers, creating and driving their overall success plan * Develop expertise as an advisor on best practices in developing on-brand content at scale * Project manage programs to help customers drive adoption, business value, and renew usage of arenaflex * Own the full customer renewal process, including forecasting, negotiating, and proposal creation * Be accountable for gross and net dollar retention rate targets for your customers * Work collaboratively with Sales to introduce opportunities for revenue growth, cross-sell, and upsell * Develop new and existing relationships across your customers to strengthen our partnership and create new advocates * Produce and processify decks, Looms, and emails to help customers onboard, adopt, and renew usage of arenaflex at scale * Collect and share insights to help Product identify scalable and unscalable ways to educate and activate the user base * Analyze product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities **Essential Qualifications** * 7+ years of experience in a CSM role focused on Fortune 50-100 accounts * Experience delivering high-touch, white-glove service to large, key accounts * Experience carrying and regularly exceeding GRR and NRR targets, including full ownership of the Renewal * Experience deepening adoption within a team and introducing a product across many teams in an organization * Experience managing and building relationships across multiple stakeholder levels, including C-Level * Experience in the art of change management, motivating, unblocking, and overcoming barriers to large, transformational change * Ability to make the complex simple * Knowledge of editorial processes or working with content marketing, technical writing, or UX teams is a plus * Experience managing or owning large-scale deployments is a plus **Preferred Qualifications** * Proactive communication skills, both sync and async * Intrinsically motivated, setting the highest possible bar for what you build, write, and ship * Incredibly curious and an active listener * Great presenter * Genuine leader * Connection to our mission of Great writing for everyone * Natural affinity to our values of Connect, Challenge, Own **Benefits & Perks** * Generous PTO, plus company holidays * Comprehensive medical and dental insurance * Paid parental leave for all parents (12 weeks) * Fertility and family planning support * Early-detection cancer testing through Galleri * Competitive pension scheme and company contribution * Annual work-life stipends for: + Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend * Company-wide off-sites and team off-sites * Competitive compensation and company stock options **Why Join arenaflex?** At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your well-being. Our team is made up of talented individuals who are dedicated to making a difference in the world of content creation. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we encourage you to apply. **How to Apply** If you're a motivated and experienced Strategic Customer Success Manager looking for a new challenge, please submit your application through the link below. We can't wait to hear from you! Apply for this job