**Experienced Strategic Customer Success Manager – Fortune 50-100 Account Management**

At arenaflex, we're on a mission to revolutionize the way teams create and share content. Our vision is to make great writing accessible to everyone, and we're looking for a seasoned Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in helping our Fortune 50-100 customers succeed with our product. **About arenaflex** arenaflex is a cutting-edge content creation platform that empowers teams to produce high-quality content at scale. Our platform is adopted across entire organizations, making us a trusted partner for businesses looking to elevate their content strategy. With a strong focus on customer success, we're committed to delivering exceptional value to our customers and helping them achieve their goals. **Your Role** As our Strategic Customer Success Manager, you'll be responsible for driving the success of our largest and most complex customers. You'll work closely with our Director of Customer Success and other customer-facing teams to develop and execute customized success plans that meet the unique needs of each customer. Your top priority will be to help our customers achieve their business objectives and drive adoption of our product across their organization. **Key Responsibilities** * Act as the single point of contact for customers, creating and owning their overall success plan * Develop expertise as an advisor on best practices in developing on-brand content at scale * Meticulously project manage programs to help customers drive adoption, business value, and renew usage of arenaflex * Own the full customer renewal process, including forecasting, negotiating, and proposal creation * Be accountable for Gross and Net Dollar Retention Rate targets for your customers * Work collaboratively with Sales to introduce opportunities for revenue growth, cross-sell, and upsell * Develop new and existing relationships across your customers to strengthen our partnership and create new advocates * Produce and "processify" decks, Looms, and emails to help customers onboard, adopt, and renew usage of arenaflex at scale * Collect and share insights to help Product identify scalable and unscalable ways to educate and activate the user base * Analyze product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities **Essential Qualifications** * 7+ years of experience in a CSM role focused on Fortune 50-100 accounts * Experience delivering high-touch, white-glove service to large, key accounts * Experience carrying and regularly exceeding GRR and NRR targets, including full ownership of the Renewal * Experience deepening adoption within a team and introducing a product across multiple teams in an organization * Experience managing and building relationships across multiple stakeholder levels, including C-Level * Experience in the art of Change management, including motivating, unblocking, and overcoming barriers to large, transformational change **Preferred Qualifications** * Knowledge of editorial processes or working with Content marketing, Technical writing, or UX teams * Experience managing or owning large-scale deployments * Proactive communication skills, both sync and async * Intrinsically motivated, with a high bar for what you build, write, and ship * Incredibly curious and an active listener * A great presenter and a genuine leader * A connection to our mission of great writing for everyone * A natural affinity to our values of Connect, Challenge, Own **Benefits & Perks** As a member of our team, you'll enjoy a comprehensive benefits package, including: * Generous PTO, plus company holidays * Medical, dental, and vision coverage for you and your family * Paid parental leave for all parents (12 weeks) * Fertility and family planning support * Early-detection cancer testing through Galleri * Flexible spending account and dependent FSA options * Health savings account for eligible plans with company contribution * Annual work-life stipends for home office setup, cell phone, internet, wellness, and learning and development * Company-wide off-sites and team off-sites * Competitive compensation, company stock options, and 401k **Why Join arenaflex?** At arenaflex, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're committed to making arenaflex a place where everyone can thrive. If you're a motivated, customer-focused professional who shares our values and is passionate about great writing, we'd love to hear from you. **How to Apply** If you're ready to join a dynamic team and make a meaningful impact on the way teams create and share content, please submit your application on our website. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state, or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Global Candidate Privacy Notice** By submitting your application, you acknowledge and agree to arenaflex's Global Candidate Privacy Notice. Apply for this job