**Experienced Strategic Customer Success Manager – Driving Enterprise Value and Growth at arenaflex**

At arenaflex, we're revolutionizing the way mechanical engineering teams collaborate and bring life-changing products to market faster. Our cloud-based platform is purpose-built for effective design review, empowering engineers, designers, and stakeholders to work together efficiently and reduce costly mistakes. Innovators at leading companies like Ford, Komatsu, and Johnson Controls rely on arenaflex to design the next generation of world-class products. As a Strategic Customer Success Manager (CSM) at arenaflex, you'll play a critical role in ensuring long-term customer value, retention, and revenue growth across a portfolio of high-value enterprise accounts. You'll work closely with Sales to co-own strategic account plans, drive deep customer engagement, and measure the value of arenaflex. This is an ideal opportunity for someone with a strong blend of engineering expertise and business acumen who is driven to lead customer transformation initiatives, build meaningful executive relationships, and act as a trusted advisor. **Key Responsibilities:** ### 1. Strategic Account Planning * Collaborate closely with Sales to develop and execute holistic account strategies aimed at achieving mutual customer and arenaflex business goals. * Map stakeholders and influence across multiple levels, from front-line engineers to C-suite. * Identify and prioritize key customer objectives, and develop tailored success plans to address their needs. ### 2. Customer Value Realization * Understand a customer's current-state, desired future-state, and prescribe a strategic success plan to bridge the gap. * Use customer goals as north stars for onboarding, adoption, and expansion efforts. * Quantify and communicate the business impact delivered through arenaflex via metrics, case studies, and ROI analyses. ### 3. License Maximization and Adoption * Monitor product usage and proactively recommend adoption strategies aligned to functional and business objectives. * Orchestrate change management initiatives across the customer organization to maximize software usage. * Develop and implement targeted training programs to enhance customer proficiency. ### 4. Executive Engagement and Stakeholder Management * Build, maintain, and influence relationships at all levels of the organization, including C-level executives. * Deliver value-driven touchpoints (e.g., EBRs, QBRs, Health Checks) that reinforce the strategic value of arenaflex. * Foster a culture of open communication and collaboration across the customer organization. ### 5. Change Leadership and Enablement * Serve as a change management coach to customer champions, helping them mobilize their teams to fully adopt arenaflex practices. * Prescribe best practices and lead arenaflex enablement to accelerate customer maturity. * Develop and implement targeted change management initiatives to drive adoption and usage. ### 6. Customer Risk and Growth Management * Identify and mitigate churn risks early through strategic intervention. * Drive customer expansion through recognition of growth opportunities and collaborative selling with Sales. * Develop and implement targeted growth strategies to increase revenue and customer value. ### 7. Internal Collaboration and Advocacy * Act as the voice of the customer internally, providing feedback to Product and Engineering. * Collaborate with Marketing to develop customer stories, testimonials, and insights. * Share learnings, successes, and insights with the broader organization. ### 8. Mentorship and Team Contribution * Mentor peers and contribute to the evolution of Customer Experience practices. * Share knowledge, best practices, and lessons learned with the team. * Participate in cross-functional initiatives to drive customer success and growth. **What You'll Bring:** * 5+ years of experience managing enterprise accounts in Customer Success, Program Management, or Technical Account Management roles. * Strong background in mechanical engineering, design, or manufacturing environments (bonus for CAD or PLM familiarity). * Proven success in driving license adoption, customer transformation, and revenue expansion. * Demonstrated ability to build credibility and partnerships with executives (VP and C-suite level). * Exceptional organizational and presentation skills with a prescriptive and proactive mindset. * Strong data literacy: ability to analyze trends, develop insights, and present impact narratives. * Experience in high-growth tech environments or startups preferred. * Tools: Salesforce, Zendesk, Google Suite; ability to quickly learn internal systems. **Why You Might Love This Role:** * You're passionate about solving complex business problems and driving real customer impact. * You thrive in an environment where you own outcomes and are empowered to lead. * You care about people, relationships, and delivering world-class customer experiences. * You're ready to help shape the future of engineering collaboration with a fast-growing SaaS company. **We Value Diverse Perspectives:** We strongly encourage individuals from historically underrepresented communities to apply—even if you don’t meet 100% of the qualifications. We believe your potential and passion are just as important as your experience. If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job