Experienced Spanish Bilingual Remote Customer Service Representative – Health Insurance Enrollment Support
At careerzynith, we're passionate about making finding and enrolling in health insurance simple, and we're looking for dedicated and self-driven individuals to join our elite teams as Remote Customer Service Representatives. As a key member of our team, you'll play a vital role in delivering an exceptional customer experience and helping unveil the mystery of finding and enrolling in health insurance.
**About careerzynith**
careerzynith is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools make finding and enrolling in health insurance a seamless experience.
**Job Summary**
We're seeking an Experienced Spanish Bilingual Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer service, managing customer accounts, and providing technical support. You'll also be required to interpret and follow defined procedures and policies, utilize creative problem-solving skills, and adapt to changing projects and updates.
**Responsibilities**
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Adhere to regulated guidelines for communications via all channels
**Qualifications**
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
**Requirements**
- 18 years of age or older
- Complete Background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 35 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT compatible with mobile internet service providers and/or satellites
- NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
**Preferred Experience**
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
**What We Offer**
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
**Work Environment and Company Culture**
At careerzynith, we're committed to building a motivating and positive work environment, despite working remotely. We believe in fostering a culture of growth, learning, and collaboration. Our team is dedicated to making finding and enrolling in health insurance simple, and we're passionate about empowering consumers to make better health plan decisions.
**Compensation and Benefits**
- Competitive hourly rate: $16.00 - $17.50
- Performance and attendance-based incentives
- Comprehensive benefits package, including 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO)
**How to Apply**
If you're a motivated and self-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools make finding and enrolling in health insurance a seamless experience.
**Job Summary**
We're seeking an Experienced Spanish Bilingual Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer service, managing customer accounts, and providing technical support. You'll also be required to interpret and follow defined procedures and policies, utilize creative problem-solving skills, and adapt to changing projects and updates.
**Responsibilities**
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Adhere to regulated guidelines for communications via all channels
**Qualifications**
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
**Requirements**
- 18 years of age or older
- Complete Background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 35 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT compatible with mobile internet service providers and/or satellites
- NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
**Preferred Experience**
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
**What We Offer**
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
**Work Environment and Company Culture**
At careerzynith, we're committed to building a motivating and positive work environment, despite working remotely. We believe in fostering a culture of growth, learning, and collaboration. Our team is dedicated to making finding and enrolling in health insurance simple, and we're passionate about empowering consumers to make better health plan decisions.
**Compensation and Benefits**
- Competitive hourly rate: $16.00 - $17.50
- Performance and attendance-based incentives
- Comprehensive benefits package, including 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO)
**How to Apply**
If you're a motivated and self-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you!
Apply for this job