Experienced Social Media Chat Support Specialist – Magical Customer Experience
At careerzynith, we're not just a company – we're a movement of change and good will. We're dedicated to creating a massive impact for children nationwide, both in strengthening their self-confidence and in donating to charities that work ground-zero to fight hunger, trafficking, and to provide human enrichment experiences to children with life-altering conditions. As a Social Media Chat Support Specialist, you'll be at the forefront of our mission, providing magical experiences to our guests and helping us make a difference in the lives of children.
**About careerzynith**
careerzynith is a national Magical Fine Art Portrait organization, setting a new standard in the photography industry. We're a company that values teamwork, innovation, and making a positive impact on the world. Our team-first culture is built on the idea that when we take care of our team, the love will just radiate out to our clients. We're a fast-growing company that's always looking for talented individuals who share our passion for creating beautiful portraits and making a difference in the lives of children.
**Our Core Values**
- **TEAM FIRST**: We believe that when we take care of our team, the love will just radiate out to our clients.
- **MAGIC NEVER STOPS**: We make sure we keep the magic and fun going every step of the way for our team and our clients.
- **EMBRACE CHANGE**: We're a fast-growing company, and with that comes opportunities best suited for those that are agile and adapt.
**Role**
As a Social Media Chat Support Specialist, you'll be responsible for overseeing our social media support team and assisting our amazing guests/potential guests with their social media inquiries. You'll be the face of careerzynith on social media, providing prompt and professional responses to client inquiries and issues across multiple channels.
**Responsibilities**
- Respond to inquiries and comments across all social media platforms (Facebook, Instagram, Twitter, etc.)
- Ensure all client inquiries and issues are resolved promptly and professionally across multiple channels
- Develop a thorough understanding of our magical experiences and ensure the appropriate actions are taken to resolve guests' problems and concerns
- Maintain records of client interactions with inquiry details, complaints, or comments
- Attend and participate in department and/or company meetings
**Requirements**
- Minimum of 1 year of social media client support experience or a similar role
- Previous CRM and social media management software experience (Agora experience preferred)
- Intermediate technical skills (Windows/Mac, Office Suite, CRM, etc.)
- Ability to adapt and learn new software easily
- Reliable computer with Very Fast Internet (THIS IS A REMOTE POSITION!)
- Solid communication skills, both written and verbal
- High attention to detail and organized approach to work
- Resourceful and diligent in research
- Flexible in working together with coworkers and taking constructive criticism to achieve company goals
- High level of emotional intelligence
**Benefits & Perks**
- FREE Medical, Dental, Vision & Life Insurance
- FREE Employee Assistance Program
- 401k w/company match, Short & Long-Term Disability, Accident & Critical Illness
- Pet Insurance (They're family too!)
- Legal Plan & Identity Protection Plan
- Quarterly Cruise/Cash Giveaways for Team Members
- 10 Days PTO (starts accruing from the first day)
- Paid Holidays (with no waiting period)
- Competitive pay
- Fast Growth Opportunities
- Generous 100% Employee Discount + Employee Discount Program
- We've donated over $2mil to children's charities & are just getting started.
**Why Join careerzynith?**
At careerzynith, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and team members. We're a company that's passionate about making a difference in the lives of children, and we're looking for talented individuals who share our vision. If you're a team player with a passion for social media and customer service, we'd love to hear from you!
**How to Apply**
Don't hesitate – apply today! We value a great attitude and a willingness to learn above all. Submit your application today and join our team of passionate individuals who are making a difference in the lives of children.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a national Magical Fine Art Portrait organization, setting a new standard in the photography industry. We're a company that values teamwork, innovation, and making a positive impact on the world. Our team-first culture is built on the idea that when we take care of our team, the love will just radiate out to our clients. We're a fast-growing company that's always looking for talented individuals who share our passion for creating beautiful portraits and making a difference in the lives of children.
**Our Core Values**
- **TEAM FIRST**: We believe that when we take care of our team, the love will just radiate out to our clients.
- **MAGIC NEVER STOPS**: We make sure we keep the magic and fun going every step of the way for our team and our clients.
- **EMBRACE CHANGE**: We're a fast-growing company, and with that comes opportunities best suited for those that are agile and adapt.
**Role**
As a Social Media Chat Support Specialist, you'll be responsible for overseeing our social media support team and assisting our amazing guests/potential guests with their social media inquiries. You'll be the face of careerzynith on social media, providing prompt and professional responses to client inquiries and issues across multiple channels.
**Responsibilities**
- Respond to inquiries and comments across all social media platforms (Facebook, Instagram, Twitter, etc.)
- Ensure all client inquiries and issues are resolved promptly and professionally across multiple channels
- Develop a thorough understanding of our magical experiences and ensure the appropriate actions are taken to resolve guests' problems and concerns
- Maintain records of client interactions with inquiry details, complaints, or comments
- Attend and participate in department and/or company meetings
**Requirements**
- Minimum of 1 year of social media client support experience or a similar role
- Previous CRM and social media management software experience (Agora experience preferred)
- Intermediate technical skills (Windows/Mac, Office Suite, CRM, etc.)
- Ability to adapt and learn new software easily
- Reliable computer with Very Fast Internet (THIS IS A REMOTE POSITION!)
- Solid communication skills, both written and verbal
- High attention to detail and organized approach to work
- Resourceful and diligent in research
- Flexible in working together with coworkers and taking constructive criticism to achieve company goals
- High level of emotional intelligence
**Benefits & Perks**
- FREE Medical, Dental, Vision & Life Insurance
- FREE Employee Assistance Program
- 401k w/company match, Short & Long-Term Disability, Accident & Critical Illness
- Pet Insurance (They're family too!)
- Legal Plan & Identity Protection Plan
- Quarterly Cruise/Cash Giveaways for Team Members
- 10 Days PTO (starts accruing from the first day)
- Paid Holidays (with no waiting period)
- Competitive pay
- Fast Growth Opportunities
- Generous 100% Employee Discount + Employee Discount Program
- We've donated over $2mil to children's charities & are just getting started.
**Why Join careerzynith?**
At careerzynith, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and team members. We're a company that's passionate about making a difference in the lives of children, and we're looking for talented individuals who share our vision. If you're a team player with a passion for social media and customer service, we'd love to hear from you!
**How to Apply**
Don't hesitate – apply today! We value a great attitude and a willingness to learn above all. Submit your application today and join our team of passionate individuals who are making a difference in the lives of children.
Apply To This Job
Apply for this job