Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support & Customer Assistance
**Location:** Denver, CO/REMOTE (Must be a resident of the State of Colorado)
**Duration:** 8+ Months
**About careerzynith:**
careerzynith is a leading organization in the technology industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about staying at the forefront of technological advancements, and we're committed to helping others achieve their goals through our cutting-edge products and services. As a Service Desk Specialist/Live Chat Agent at careerzynith, you'll be part of a dynamic team that's shaping the future of mobile application support and customer assistance.
**Job Summary:**
We're seeking an experienced and customer-focused Service Desk Specialist/Live Chat Agent to join our team in Denver, CO/REMOTE. As a key member of our support team, you'll provide critical assistance to keep our myColorado application running smoothly, troubleshoot issues, and deliver exceptional customer experiences through live chat support. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
* Provide Tier I support and customer assistance for our mobile application, ensuring timely and effective resolution of customer inquiries and issues.
* Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills.
* Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless customer experiences.
* Employ Incident Management procedures to enter tickets into our required tracking system, maintaining accurate records and ensuring efficient issue resolution.
* Collaborate with our support team to resolve complex issues, share knowledge, and improve our support processes and procedures.
* Participate in ongoing training and professional development to stay up-to-date with the latest technologies, tools, and methodologies.
**Minimum Qualifications:**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions:**
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications:**
* Jira experience, with a strong understanding of agile project management methodologies.
* ITIL Certification, demonstrating your expertise in IT service management.
* Agile and scrum methodology experience, with a focus on collaborative team work and continuous improvement.
* Government work experience, with a strong understanding of regulatory requirements and compliance.
* Apple and Google Play Store experience, with a focus on mobile application development and deployment.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models, with a focus on troubleshooting and problem resolution.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a dynamic and innovative team.
* Ongoing training and professional development to stay up-to-date with the latest technologies and methodologies.
* Collaborative and supportive work environment.
* Flexible work arrangements, including remote work options.
* Recognition and rewards for outstanding performance and contributions.
**Work Environment and Company Culture:**
careerzynith is committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about innovation, collaboration, and continuous improvement, and we're dedicated to helping our employees grow and develop their skills and expertise. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's shaping the future of mobile application support and customer assistance.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for technology and a desire to make a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a work environment that's inclusive, supportive, and respectful.
Apply for this job
**Duration:** 8+ Months
**About careerzynith:**
careerzynith is a leading organization in the technology industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about staying at the forefront of technological advancements, and we're committed to helping others achieve their goals through our cutting-edge products and services. As a Service Desk Specialist/Live Chat Agent at careerzynith, you'll be part of a dynamic team that's shaping the future of mobile application support and customer assistance.
**Job Summary:**
We're seeking an experienced and customer-focused Service Desk Specialist/Live Chat Agent to join our team in Denver, CO/REMOTE. As a key member of our support team, you'll provide critical assistance to keep our myColorado application running smoothly, troubleshoot issues, and deliver exceptional customer experiences through live chat support. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
* Provide Tier I support and customer assistance for our mobile application, ensuring timely and effective resolution of customer inquiries and issues.
* Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills.
* Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless customer experiences.
* Employ Incident Management procedures to enter tickets into our required tracking system, maintaining accurate records and ensuring efficient issue resolution.
* Collaborate with our support team to resolve complex issues, share knowledge, and improve our support processes and procedures.
* Participate in ongoing training and professional development to stay up-to-date with the latest technologies, tools, and methodologies.
**Minimum Qualifications:**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions:**
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications:**
* Jira experience, with a strong understanding of agile project management methodologies.
* ITIL Certification, demonstrating your expertise in IT service management.
* Agile and scrum methodology experience, with a focus on collaborative team work and continuous improvement.
* Government work experience, with a strong understanding of regulatory requirements and compliance.
* Apple and Google Play Store experience, with a focus on mobile application development and deployment.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models, with a focus on troubleshooting and problem resolution.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a dynamic and innovative team.
* Ongoing training and professional development to stay up-to-date with the latest technologies and methodologies.
* Collaborative and supportive work environment.
* Flexible work arrangements, including remote work options.
* Recognition and rewards for outstanding performance and contributions.
**Work Environment and Company Culture:**
careerzynith is committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about innovation, collaboration, and continuous improvement, and we're dedicated to helping our employees grow and develop their skills and expertise. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's shaping the future of mobile application support and customer assistance.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for technology and a desire to make a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a work environment that's inclusive, supportive, and respectful.
Apply for this job