**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
Are you passionate about technology and helping others? Do you have a knack for troubleshooting and resolving complex issues? If so, we invite you to join the team at blithequark as a Service Desk Specialist/Live Chat Agent. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and utilizing cutting-edge chat tools to resolve issues efficiently. **About blithequark** blithequark is a leading organization in the industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about technology, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. As a Service Desk Specialist/Live Chat Agent, you will be part of a dynamic team that values teamwork, open communication, and a customer-centric approach. **Job Summary** We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you will be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting and resolving complex issues, and utilizing chat tools to resolve issues efficiently. If you're a technology enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include: * Providing Tier I support and customer assistance for our mobile application, utilizing chat tools and following blithequark's standard operating procedures. * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems. * Installing the myColorado software on supported devices, following defined procedures, processes, and methods. * Employing Incident Management procedures to enter tickets into the required tracking system. * Collaborating with the support team to resolve complex issues and improve customer satisfaction. * Participating in training and professional development programs to enhance your skills and knowledge. **Minimum Qualifications** To be considered for this role, you must meet the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** We recognize that experience and education can vary, and we're open to considering substitutions for the required qualifications. These may include: * Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis. * Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we encourage candidates with the following qualifications to apply: * Jira experience. * ITIL Certification. * Agile and scrum methodology experience. * Government work experience. * Apple and Google Play Store experience. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **Work Schedule** As a remote worker, you will be required to work from anywhere in Colorado. Our standard work schedule is: * Training: Monday - Friday, 9AM - 6PM, for 3 weeks. * Permanent schedule: Tuesday through Saturday, 9AM - 6PM. **Benefits and Perks** As a Service Desk Specialist/Live Chat Agent at blithequark, you can expect: * Competitive compensation and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and tools. * Flexible work arrangements, including remote work options. **How to Apply** If you're a motivated and technology-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. Apply for this job